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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies Customer Service (CSR) reviews

      3.1

      48% would recommend to a friend

      (308 total reviews)

      Hunter Croft

      44% approve of CEO

      54% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Compensation and benefits

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.8

      Senior management

      Customer Service (CSR) employees have rated Advanced Call Center Technologies with 3.1 out of 5 stars, based on 308 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Advanced Call Center Technologies is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      308 reviews
      2.0
      Mar 5, 2026

      Misleading opportunity

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The position itself opposite offers an opportunity to assist people who really need help. If you’re a person who wants to help people, this is a good spot for you.

      Cons

      While this is an excellent position to assist people who need help with their financial needs. It is not recommended by leadership that you do so. What I mean by that is that management “micromanages. Every day there’s something new so it offers no stability. This is a job that makes you feel very insecure. They are constantly reviewing your work and never offering any supportive information. Only what you’re doing wrong. I felt insecure every day while doing this job because I really wanted to be empathetic with the collar and management wants you on the call and off the call within a certain period of time. In addition to all of this, the training was so insufficient that I had never even used the phone system before I was put on the floor. There was no nesting. And management expected you to know certain things that you’ve never been taught.

      Viewing 4 - 6 of 308 Reviews
      Related searches: Advanced Call Center Technologies Customer Service (CSR) jobs | Advanced Call Center Technologies Customer Service (CSR) salaries | Advanced Call Center Technologies benefits | Advanced Call Center Technologies Customer Service (CSR) interviews
      Advanced Call Center Technologies reviewsAdvanced Call Center Technologies Customer Service (CSR) reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.