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Advanced Call Center Technologies

Engaged Employer

Advanced Call Center Technologies Customer Service (CSR) reviews

3.1

48% would recommend to a friend

(308 total reviews)

Hunter Croft

44% approve of CEO

54% positive business outlook

Customer Service (CSR) employees have rated Advanced Call Center Technologies with 3.1 out of 5 stars, based on 308 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Advanced Call Center Technologies is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

308 reviews
5.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

I have had the pleasure of working under a supervisor who is truly exceptional in motivating and supporting the team. His dedication to the job is evident in everything he does, consistently going above and beyond to ensure that every member feels valued and empowered. He has an inspiring ability to encourage growth and foster a positive work environment, which has greatly contributed to both individual and collective success. His approachable nature and unwavering commitment make him not only an effective leader but also a trusted mentor. Working with him has been a rewarding experience, and his leadership continues to drive us toward excellence

Cons

While working with someone who is highly dedicated is inspiring, there can be some challenges. Their intense commitment to the job sometimes sets very high standards and expectations, which can create pressure for the team to keep up. At times, their strong focus on work might lead to longer hours or difficulty in balancing work-life boundaries, which can affect team dynamics or personal well-being. Additionally, their passion for excellence might occasionally make it harder to delegate tasks, as they prefer things done a certain way. Despite these challenges, their dedication generally drives positive outcomes and motivates others to improve.

5.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

my supervisor is very helpful and always ready to answer all my questions and concerns. she gives good feedback, constructive criticism.

Cons

schedule can change and shift in supervisor can happen

5.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

My experience in this job with my current supervisor has been one of most enjoyable experiences and very educational as well. So much that i have started to help others in my team with any work-related inquiries they may have.

Cons

I have not had any negative experiences so far but something that can be unpleasurable would be working on weekends

Viewing 10 - 12 of 308 Reviews

Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.