Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 109 reviews)); "Work from home not going to site pay is good" ((in 61 reviews)); "Great people and an awesome job if you like to work alone!" ((in 32 reviews)); "The pay was amazing and with great benefits." ((in 30 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "Poor training & they brag about how fast they 'train'." ((in 53 reviews)); "Bad supervisors." ((in 36 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (991 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

1.0

Sep 28, 2017

HORRIBLE!

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, you don't have to move around much (which I personally hated), room for advancement (if you are a favorite)

Cons

Management picks favorites and allows them to move up. Its all about who you know, that is the way they promote people. You get talked to like a dog from the customers and management.

2.0

Sep 22, 2017

just some things

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

PTO, benefits after 90days, paid training, always hiring, can usually start within a week of hiring

Cons

drama, noisy and loud environment, fluxing schedule without warning,

1.0

Sep 12, 2017

Customer service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None I wouldn't recommend anyone to work there. You will not advance if you don't sweet talk to management

Cons

The long drive, supervisors and training classes need a lot of work.

Viewing 790 - 792 of 991 Reviews

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Jobs at Advanced Call Center Technologies

Scheduler BR Workforce Management

Blountville, TN

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Customer Service Representative - Tri-Cities, TN