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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      4.0
      Aug 16, 2015

      Cuustomer Service Agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people to work with, calls are great to take, customers are nice and courteous

      Cons

      the environment is dull,the set up of the building is plain, and there is not enough competition

      5.0
      Aug 15, 2015

      Agent

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job. Easy hiring process. Medical benefits. They work around your schedule. Laid back environment.

      Cons

      Supervisors are never available. Supervisors are undertrained. Agents are undertrained. Policies change often and are always unclear. Agents are underpaid for the amount of work we do.

      4.0
      Jul 24, 2015

      Overall Good Experience

      D2d representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers Constructive feedback from supervisors for quality assurance, supervisors are pretty relaxed, but some were not, very large building, plenty of parkings with state of the art vending machines. Pretty flexible with school schedules and it was nice that it was Inbound non-sales job. Also you get an attendance bonus every month and for landing in top five.

      Cons

      It took them 7 months to give me my one year pay increase. So i worked there 1 year 7mos without any pay increase and i mentioned it several times, and i was not the only one that was due for it. Supervisors over complicate simple work, very low pay for a large company. Job was a little stressful at times.

      Viewing 859 - 861 of 991 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.