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Advanced Call Center Technologies

Engaged Employer

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(990 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews
1.0
Mar 25, 2016
Recommend
CEO approval
Business Outlook

Pros

There is no shortage of hours. You meet great people. Sunday's off if your project is Digital Life.

Cons

Childish atmosphere to work in. The classroom training was awful, too many people in a room and there were all sorts of 'fun' activities such as drawing a house on a giant piece of paper or seeing what 'bird' your personality type is. Schedule changes frequently. My project Digital Life has Sunday's off but that is the only guarantee in the schedule. There is not enough notice about 'mandatory overtime', sometimes it was told on the same day that we would be staying 2 hours or more past our normal shift time, and only a day in advance if we were expected to work a full shift on our day off. Again mandatory. The leads and Supervisors seem burned out and give favoritism. You are told one thing one day and another the next. Breaks are the absolute minimum and if you are even 10 seconds late you get berated like a child.

2.0
Mar 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Full time work with many overtime availabilities Ability to advance, if you ignore your horrible surroundings and do your work Paid Time Off accrues rather quickly

Cons

They hire anybody, be prepared to work with druggies and see people doing drugs at their desks They are not flexible with scheduling, forget it if you have school or other responsibilities Advancement is often based on friendship vs true work accomplishment Overtime is a must two days of the week, not an option In the CCC department, sales goals and other stat requirements are unattainable. For Example, call must be completed under 10 minutes, can't transfer to correct department as this hurts your "repeat caller" rate Only 30 minute lunch break on a 10 hour work day (required overtime days) Many Supervisors have no idea what they are doing

3.0
Mar 22, 2016

Csr

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very friendly staffs cooperative and easy going going to start my job by next week hourly pay

Cons

Will process and hire you in a day less pay

Viewing 877 - 879 of 990 Reviews

Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.