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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (990 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      990 reviews
      3.0
      Nov 11, 2013

      Advanced Call Center Technologies is a good place to build your resume.

      Quality assurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      ACT provides the opportunity to get sales exposure and build your sales and quality resume. The rate of turn over however is high due to the low pay and lack of training.

      Cons

      The management team does not invest in training or place value on quality. This results in employees that receive competing messages regarding compliance and production. Unfortunately, it is difficult to be successful in such an environment.

      2.0
      Aug 14, 2013

      Entry Level accross the board.

      Supervisor ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great for entry level workers to learn the call center lifestyle and skills for customer service.

      Cons

      Leadership is not dedicated. This is in part due to being overworked and underappreciated.

      2.0
      Aug 9, 2013

      Good money and experience to be made as a first-job, but get out after that

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If this is your first job out of college, or your first job period, you will learn a ton of things. You will learn a lot about people, communication, and management skills. If you are working in the technology department, you will learn a lot of technology skills that can transfer to your permanent career.

      Cons

      - Management was highly unethical and a couple of times asked hypothetical questions that bordered on 'illegal' - Management was very rude, disrespectful and non-professional at times - The whole industry is driven by money. People are not treated right thus leading to a very high turnover rate

      Viewing 880 - 882 of 990 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.