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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      2.0
      Oct 14, 2023

      Typical corporate politics

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits. Depending on the program you're in, you can network with the clients and make good contacts for future employment. Opportunities to grow your marketable skillset if you manage your time well.

      Cons

      Higher leadership is ineffective and cowardly. A lot of bloat and redundancy at the upper end, with your usual self-serving sycophants jumping at their own shadows while the low to mid levels make the meaningful decisions. Your actual job skill means less than your ability to play their little political games.

      avatar
      Advanced Call Center Technologies Response
      2y
      Hello, thank you for providing your experience, we appreciate your feedback. We are disappointed to hear about your experience but understand that there is always room for improvement. ​
      3.0
      Oct 4, 2023

      The job is what you make of it be it good or bad

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you’re wanting to get your feet wet and jump into the call center world and perfect your skills this is a good building block for your future endeavors. Having the help of a good Supervisor and a good team is also beneficial to your success.

      Cons

      WFH is being slowly removed in a backhanded way. Upper management is more concerned about covering their own butt and saving themselves versus truly coaching their supervisors and agents.

      1.0
      Oct 3, 2023

      Advanced In Name Only

      Eit agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Higher pay than most other local jobs. Minimal physical exertion required. Daily pay through Dayforce.

      Cons

      Discretionary, incompetent, and abusive leadership. Broken promises about benefits and bonuses. Loud, toxic, and unsanitary work environment.

      Viewing 103 - 105 of 991 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.