Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 109 reviews)); "Work from home not going to site pay is good" ((in 61 reviews)); "Great people and an awesome job if you like to work alone!" ((in 32 reviews)); "The pay was amazing and with great benefits." ((in 30 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "Poor training & they brag about how fast they 'train'." ((in 53 reviews)); "Bad supervisors." ((in 36 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

1.0

Mar 5, 2018

Not for everyone!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

worked with my school schedule.

Cons

demand you to work overtime, make you feel like you will get fired if you can not work the crazy hours. no structure, supervisors not trained properly. not a very professional placed to work at. not a good place to work if you are a Christian who don't like profanity and loud music.

1.0

Feb 10, 2018

Terrible Mistake -- do your research before working here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired, literally walk in the door and you have a job. Fired? That's ok they'll take you back, probably even before you're eligible if they get desperate enough. No skills? Totally fine. They probably won't even ask many details about your work history. Less pay than some fast food chains in the area but benefits are decent & there's room for growth if you are ok with 60 hr weeks on salary.

Cons

Upper management is pushing "changes" in the company, but it is all just a sales pitch. Turnover at places like these are high anyways, and I typically take negative reviews lightly assuming many were bitter terminations. But in this case, I wish I would have trusted reviews more. Word of caution to those moving in to the area, this company's reputation is terrible and for a reason-- do your research before committing to this place. If you work hard and are dedicated to your work, you will get tired and burned out here. If you're just looking for a job to get you by, and if being just another number to management will not bother you, you'll probably be fine.

3.0

Jan 16, 2018

Job experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They were very kind and he job was very active

Cons

They wouldn’t help u if u needed it as soon as you left training and they would always avoid you if you asked for help

Viewing 160 - 162 of 991 Reviews

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Jobs at Advanced Call Center Technologies

Scheduler BR Workforce Management

Blountville, TN

View job

Customer Service Representative - Harlingen, TX

Customer Service Representative - Shreveport, LA

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN