Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 109 reviews)); "Work from home not going to site pay is good" ((in 61 reviews)); "Great people and an awesome job if you like to work alone!" ((in 32 reviews)); "The pay was amazing and with great benefits." ((in 30 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "Poor training & they brag about how fast they 'train'." ((in 53 reviews)); "Bad supervisors." ((in 36 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

4.0

Aug 23, 2017

Customer Service associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

safe work environment, interesting problem solving, and friendly management

Cons

coworker turnover rate and pay

2.0

Aug 20, 2017

Only for Experience Not Permanent

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Lots of hours since overtime was "required".

Cons

I learned a lot since it was my first call center job. However it is very poorly run. They don't care about quality just show up and don't affect their bonus. You will not be trained at all. Just thrown in and learn to swim. Procedure constantly changing. And supervisors don't know what they're doing. They will hire anyone. There were people literally passing out at their keyboard because they were so high. It if you're looking for drug buddies you'll be right at home there. Very high turnover rate. Dress code not enforced. People show up in booty shorts and flip-flops. Very cliqish if you want to move up in the company you'll definitely have to kiss butt.

3.0

Jun 13, 2017

The best thing about this job is the people you work with

Agent

Recommend

CEO approval

Business Outlook

Pros

As stated in the title, you will work with good people, for the most part. There are always exceptions to this rule. You will have decent benefits here as well.

Cons

In a word: nepotism. They like to play favorites here. Not so much from the supervisors themselves as ops managers. Mine in particular was horrible about this

Viewing 163 - 165 of 991 Reviews

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