Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      1.0
      Jul 8, 2015

      Don't even deserve one star

      Customer representative advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have a few manager's/sup's that care about their employees and makes them better at their job and also brings out the best in them.

      Cons

      Upper management has favoritism for certain employees. Not every employee is treated the same. The favorites literally get by with everything, never any consequences for them and usually have the best chance of advancement.

      4.0
      Jun 17, 2015

      Good Job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid training, good environment, supportive co-workers and managers, full benefits, plenty of hours if you want them, potential to move up in the company. Too much pressure to work more hours.

      Cons

      Low pay $8 hour to start out, mandatory overtime, strict absence policy, high turnover rate, not flexible with their scheluding, no part time.

      1.0
      May 15, 2015

      Customer Service Agent

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping customers that were receiving benefits from the State of California Employment Development Department (EDD) Unemployment Insurance (UI) benefits doing business as Bank of America.

      Cons

      This company sucks! I was fired for a policy that I did correctly. When I filed for EDD UI benefits, Advanced Call Center Technologies (ACT) filed an appeal with the EDD. When I went to the EDD Hearing, the UI Hearing Judge saw the evidence and that was not even pertinent to their claim that I failed to follow company policy. I was awarded my UI Benefits due to ACT's lack of quality management.

      Viewing 196 - 198 of 991 Reviews
      Related searches: Advanced Call Center Technologies jobs | Advanced Call Center Technologies salaries | Advanced Call Center Technologies benefits | Advanced Call Center Technologies interviews
      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.