Pros
Casual environment. Floor Supervisors are nice. Overtime available often. Comfortable air conditioning- inside job.
Cons
Agents get lowest minimum wage and do not get an increase after years of employment. No room for career advancement or pay increases. No bonus or holidays off. Favoritism by upper management is obvious. Director is harassing, bullying, unethical, rude, and embarrases staff in front of others. Complete lack of respect given to management staff by director and executives. Benefits are expensive and unreasonable. Little to no incentives- no books, no music, no cell phones, no TVs, no magazines, no pens, no paper, no coffee machine, no internet!!! Short breaks given to agents with long shifts. Rushed training and lack of communication with changes. Constant computer and phone problems and no support to fix any of them.
