Is Advanced Call Center Technologies a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Advanced Call Center Technologies have rated their employer with 3.0 out of 5 stars in 308 Glassdoor reviews. This is an average score with the overall rating of Advanced Call Center Technologies employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Advanced Call Center Technologies now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Advanced Call Center Technologies .

Does Advanced Call Center Technologies pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Advanced Call Center Technologies with 3.2 out of 5 stars based on 308 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Advanced Call Center Technologies.

How happy are Customer Service (CSR) professionals working at Advanced Call Center Technologies?

44% of Customer Service (CSR) employees at Advanced Call Center Technologies would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Advanced Call Center Technologies with a 3.0 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.7 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 109 reviews)); "Pay was good for the area and it was work from home" ((in 62 reviews)); "Great people and an awesome job if you like to work alone!" ((in 32 reviews)); "The pay was amazing and with great benefits." ((in 29 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 15 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "Horribly disorganized, horrible training." ((in 52 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 17 reviews))

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Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

3.0

44% would recommend to a friend

(308 total reviews)

Hunter Croft

43% approve of CEO

49% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.7

Culture & values

2.6

Senior management

Customer Service (CSR) employees have rated Advanced Call Center Technologies with 3.0 out of 5 stars, based on 308 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Advanced Call Center Technologies is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

308 reviews

2.0

May 22, 2025

They Do NOT care about your health

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-Pay -Overtime -Easy to get hired

Cons

-Micromanagement -Not enough care for employees when it comes to health -You are not allowed to leave premises for lunch (that's what our manager told us)

4.0

May 1, 2025

Work ethnics

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The programs are niceand floor support is great.

Cons

Management has treats agents awful and they have pay cuts every year.

1.0

Apr 23, 2025

Toxic Work Environmemt

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great starting pay rate Excellent benefits Opportunity to learn valuable job skills

Cons

This site is so toxic that it is stressful from the minute you step on the ground. Management is lazy and treat employees like 2nd class citizens Micro aggressions and bullying are largely ignored by those in management and they participate in much of these.

Viewing 22 - 24 of 308 Reviews

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Advanced Call Center Technologies reviews FAQs

Advanced Call Center Technologies reviews Advanced Call Center Technologies Customer Service (CSR) reviews

Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

They Do NOT care about your health

Work ethnics

Toxic Work Environmemt

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Advanced Call Center Technologies reviews FAQs

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