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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      4.0
      Oct 17, 2023

      Great place to work

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot of support here. The teamwork is terrific. Very upbeat and supportive working environment. The ability to advance is great. I'm planning on relocating and was told that I could get a job at another ACT in another state.

      Cons

      Although most of our holidays are paid I wish all of them were paid.

      avatar
      Advanced Call Center Technologies Response
      2y
      Hey there, thank you so much for leaving your review. We are so glad to have you on #TeamACT.
      5.0
      Oct 17, 2023

      Friendly and professional employees!

      Customer service inbound calls
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer the perfect schedule for me and the starting pay is great! Very polite and professional recruiters! Tina Fowler really made me feel welcome and has a great personality!

      Cons

      I have no cons... I am a new employee... Everything so far has been awesome!

      avatar
      Advanced Call Center Technologies Response
      2y
      Reviews like these make our day! Thank you for sharing your experience and for taking the time to leave such an encouraging review.
      2.0
      Oct 14, 2023

      Typical corporate politics

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits. Depending on the program you're in, you can network with the clients and make good contacts for future employment. Opportunities to grow your marketable skillset if you manage your time well.

      Cons

      Higher leadership is ineffective and cowardly. A lot of bloat and redundancy at the upper end, with your usual self-serving sycophants jumping at their own shadows while the low to mid levels make the meaningful decisions. Your actual job skill means less than your ability to play their little political games.

      avatar
      Advanced Call Center Technologies Response
      2y
      Hello, thank you for providing your experience, we appreciate your feedback. We are disappointed to hear about your experience but understand that there is always room for improvement. ​
      Viewing 259 - 261 of 991 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.