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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      1.0
      Oct 17, 2023

      Work ethic

      Claims analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Had alot of down time

      Cons

      Management was the worst they didn’t value you as a human they looked at you as just another number for them to bill the client. Were treated very poorly showed employees no respect supervisors were on a constant power trip and pushed agents beyond their limits.all they cared about was trying to make themselves look good in front of the client with all lies.

      avatar
      Advanced Call Center Technologies Response
      2y
      We are sorry to hear about your experience. We take all feedback seriously as we are always looking for ways we can better serve both our employee owners and customers. ​
      3.0
      Oct 17, 2023

      Pay is a joke

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment, LGBTQIA+ friendly, ability to work from home.

      Cons

      This is a job that employees only people 18 years or older, yet they pay us like we are in high school. Granted ACT is a contracted third party for the clients they have, I just feel like the contracts they have with these companies should include a livable wage. $16 an hour is not a livable wage not even a little. Also being put into a drawing for a $50 prize is not a bonus, that’s just a slightly upgraded version of a pizza party but honestly still worse somehow.

      avatar
      Advanced Call Center Technologies Response
      2y
      Hello, we appreciate your feedback. Although we are a bit disappointed to hear about your experience, we understand that there is always room for improvement. Thank you for your honest feedback and we’ll use this in our efforts to constantly improve our processes.
      4.0
      Oct 17, 2023

      Call center

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good work environment had the chance of meeting great people

      Cons

      Taking call all day can get stressful

      avatar
      Advanced Call Center Technologies Response
      2y
      Hello, thank you for taking the time to leave us a review, we appreciate your feedback! You are an important member of #TeamACT.
      Viewing 256 - 258 of 991 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.