Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

39% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 117 reviews)); "Pay was good for the area and it was work from home" ((in 57 reviews)); "Benefits are good and affordable." ((in 32 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Money good and that’s it" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "No bonus or holidays off." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

39% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

991 reviews

1.0

Sep 8, 2023

I was just another number

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Worked remotely most of the time.

Cons

They are all about statistics and meeting requirements but set you up to fail immediately. They tell you they will help you meet your requirements but they do not. They tell you that you will get the training you need to succeed but what you get is a bare minimum of what you are promised. If you are depending on a job to live, look elsewhere. If you just need money to party and don't mind getting fired, go for it. No retirement plans, no 401 Is and no support when you need it. You get PTO if you earn it, but have to request time off 2 weeks in advance to use it. You can not use PTO if you wake up sick. Nope. You didn't request it ahead of time.

Advanced Call Center Technologies Response

Hello, thank you for providing your experience. We appreciate your feedback. Although we are a bit disappointed to hear about your experience, we understand that there is always room for improvement. Thank you.

5.0

Sep 7, 2023

Great Opportunities for Advancement

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Leadership is supportive and helped direct me toward advancement. Encouraging and direct on feedback

Cons

Sometimes the workload is overwhelming. Often the positive is overlooked for the negative. Feels like there's always something that is needing urgent attention

Advanced Call Center Technologies Response

Hello, thank you for taking the time to leave us a review, we appreciate your feedback! Just know, you are an important asset to #TeamACT.

2.0

Sep 6, 2023

Act

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay and nice co workers

Cons

Bad environment and bad management

Advanced Call Center Technologies Response

Hello, thank you for providing your experience, we appreciate your feedback. We are disappointed to hear about your experience but understand that there is always room for improvement.

Viewing 292 - 294 of 991 Reviews

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Jobs at Advanced Call Center Technologies

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

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I was just another number

Great Opportunities for Advancement

Act

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