Pros
This is a great place to work if you want to grow within a company. I started out as an agent and have had the opportunity to grow into the supervisor role. It has been a great experience. ACT has been a big help in teaching me time management and how to lead a team in an efficient manner.
Cons
It is hard to voice any cons in my position. I feel like communication between leadership when in a leadership role can be difficult because everyone is so worried about their team and how to make their team #1. Being more of a team player and ensuring every team is getting the same support is extremely important. Especially when we all have access to the same chats and can see when there is a need. Some supervisors seem to only focus on their team and don't pitch in when the need is great.
