Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 54 reviews)); "Work from home, decent pay." ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 45 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 12 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

1.0

Apr 5, 2023

If you are a machine, this will be a great fit...

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Remote workplace Flex hours and VTO sometimes available

Cons

Training doesn't prepare you for the actual work, performance metrics don't make sense and aren't an accurate reflection of your work, and the clock is always working against you, but you're expected to provide quality customer service and jump through every hoop based on the client specifications, rather than having a company standard. Schedule change requests are ignored, regardless of reasons, and positive feedback is rare, while negative feedback seems endless. In short, if you like feeling like a cog in a machine and never being treated like an actual human employee, you'll be fine.

1.0

Dec 27, 2021

The Job Was So Traumatic I Quit on my Fourth Week

Response agent

Recommend

CEO approval

Business Outlook

Pros

Pay was not bad and you get to work from home.

Cons

The intense extreme pressure from this Job honestly caused me to break down twice during training on the first day they put us on phones and a third time on my first day out of training. The amount of information you are supposed to learn in a short period of time is sadistic. This is honestly the most inefficient company I have ever worked for. The CEO apparently has ZERO concern for the well being of his staff for him to have a set up like that place. I can honestly say it is probably the worst job I ever had and the amount of anxiety I had due to the INSANE amount of information they were cramming down our throats in training really triggered me to break down and I have had some horrible jobs in my life but this one was THE worst! Run as far as you can away from the idea of applying for a job at this place. The best way I can think of how to describe it is a true sweatshop. Slave labor. Nothing less.

5.0

Oct 31, 2020

New Hire Process

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Agero team was amazing! They made the interview, on boarding, and new hire process fun and exciting. Everyone was very welcoming and helpful. Can't wait to start and be a part of this amazing team and company!!

Cons

At this time, there are no cons to this company.

Agero Response

5y

Thank you for the feedback and welcome to Agero!

Viewing 4 - 6 of 719 Reviews

Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

Agero

Agero reviews

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If you are a machine, this will be a great fit...

The Job Was So Traumatic I Quit on my Fourth Week

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