Alorica reviews

The pay is terrible for the amount of work they want you to do. The benefits are a joke. This company have a point system. You are even pointed if you are sick and have a doctors note. The technical issues are overwhelming due to it being tech issues everyday and all day which keeps your from doing your job. This company is so disorganized it is ridiculously. They have trainers training you that started 2 weeks before you. The trainers don't even know the answers to the questions you ask. They lost a partnership with one of the programs we were working for which left all of us without work for a month and a half without pay. The monitor metrics and make it extremely unreachable so that no one receives a bonus. Administration jobs are taking by people in the Philippines. Do not apply for this company. You will have better results somewhere else. This company is a joke.

Poor training, the Client changes the guidelines for the project on a weekly basis making it very difficult for agents to meet and maintain their stats. Project Managers have no control over metrics and have resorted to using written corrective action as a means of motivating agents to hit client goals. One month of poor KPI means you're fired. This job also has zero benefits other than being work from home. No healthcare, bare minimum of everything else. No raises after a year with the company. You get nothing but $16 an hour with no OT available. Paid time off is combined with your sick time so you only get 2-3 hours a paycheck and you do not receive floating holidays.