Is American Airlines a good company to work for?

American Airlines has an overall rating of 3.6 out of 5, based on over 9,926 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at American Airlines to a friend and 48% have a positive outlook for the business. The best reviews about American Airlines have been left by employees working as Engineering Co-Op , Intern and Data Scientist .

Does American Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, American Airlines employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at American Airlines. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at American Airlines?

63% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at American Airlines?

Flight Attendant (1741) , Customer Service Representative (309) , Reservations Agent (204) , Customer Service Agent (191) , Fleet Service Clerk (181) , Airline Pilot (151) , Ramp Agent (129) , Analyst (126) , Fleet Service Agent (124) , Manager (115) , Software Engineer (88) , Software Developer (71) , Pilot (68) , Senior Analyst (62) , Captain (57)

What are the pros of working at American Airlines according to real employee reviews?

"flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" ((in 1081 reviews)); "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." ((in 969 reviews)); "Is a great place to work at with great travel benefits for friends and family." ((in 486 reviews)); "The other people you work with are great and are the real reasons to stay." ((in 382 reviews)); "Great culture and learnt a lot" ((in 156 reviews))

What are the cons of working at American Airlines according to real employee reviews?

"Poor management and schedule now" ((in 450 reviews)); "The long hours and living out of your suitcase for days on end can be challenging." ((in 201 reviews)); "Low salary and not time during the job for keep trainings" ((in 166 reviews)); "Even overnight people who had to drive to an empty office where managers don't even show up and sit alone in an office for 8" ((in 124 reviews)); "Poor upper management and wasted money on projects with limted ROI." ((in 85 reviews))

What are employees saying about American Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Airlines layoffs and their outlook for job security at American Airlines in 2026.

What are the top reviewed American Airlines locations?

Dallas , Fort Worth , Miami , Chicago , Charlotte , New York , Phoenix , Los Angeles , Philadelphia , Tempe , Tulsa , Dallas-Fort Worth , Washington , Boston , Raleigh , Cary , Winston-Salem , San Francisco , Atlanta , Houston , Austin , Irving , Nashville , Seattle , Newark , Saint Louis , San Antonio , Pittsburgh , Orlando , Tucson

American Airlines reviews

3.6

63% would recommend to a friend

(8,800 total reviews)

Robert Isom

39% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews

3.0

Oct 20, 2008

Does Arpey really know what he's doing? Or is he surrounded by those who do?

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule, ways to 'beat the system', and the money for how easy the job is.

Cons

Long, uncomfortable days with no place to sit and relax, no food, rude passengers, layovers so short that it's impossible to get even 6 hours of sleep (minimum time 'behind the door' is 8 hours, which doesn't include getting undressed, unwound, and asleep, or waking up and getting ready to be at the plane an hour before we start getting paid)

4.0

Oct 10, 2008

A risky company to take employment with at this time, with possibility of downsizing.

Captain, major airline

Recommend

CEO approval

Business Outlook

Pros

The employees are trying to do their best for their customers with the tools they have to work with.

Cons

The airline industry is loaded with companies who are selling their tickets at unreasonably low prices, below the cost of providing the product. American is compelled to meet the ticket prices and operates at a loss. This forces pay rates to lower and lower levels. I am making much less today than I was in 1993 considering inflation.

2.0

Oct 9, 2008

American Airlines: Toxic Corporate Culture

Captain, major airline

Recommend

CEO approval

Business Outlook

Pros

The ONLY reason to stay, is that this is a seniority based career (Pilot). If you join another company, you lose all seniority, and literally start at the very bottom. Even with that, there are a growing number of AA pilots leaving for other opportunities, something absolutely unthinkable in the past...

Cons

Toxic management practices. Complete disrespect for employees. Management taking millions of dollars in 'performance" bonuses, while the company is losing money, the stock is falling, and the line employees are enduring massive paycuts. I'm making less than I was as a copilot fifteen years ago. Management thinks drastically cutting maintenance & training costs are a good thing to do. Do you?

Viewing 8758 - 8760 of 8,800 Reviews

Jobs at American Airlines

Customer Assistance Representative Part Time

Customer Assistance Representative Full Time

Customer Assistance Representative Part Time

Customer Assistance Representative Full Time

Customer Service Agent Part Time