American Airlines reviews

3.6

63% would recommend to a friend

(8,810 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Mar 1, 2020

Learned what a leader SHOULDN'T be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most employees in non-management role and a handful of management are great. Good benefits

Cons

Terrible pay for what you actually do. Management is lazy and pretends to do a lot, but doesn't do anything. Many managers are puppets of upper management and don't think for themselves. The most hardworking employees do all the work, but no credit. When a project is close to being complete, it is reassigned to management's favorites. Discrimination and retaliation is the norm and encouraged, and HR protects the management. Fear-based management causing the best employees to flee as they are taken advantage of. EEOC should be involved considering what management and HR are doing are unethical and unlawful. All levels of management are out of touch with the employees. American's why as management describes it is "Caring for people on their life's journey." What it should be "Caring about management filling their pockets." The management doesn't care about anyone but themselves.

1.0
Feb 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Ok work culture Standby travel if you r in luck

Cons

Wait as standby whole day and go back to hotel High politics culture Poor management team No career growth No promotion No raise Profit share is a joke... leader eats millions and employees get pennies Favoritisms and racism Regret that I joined AA

4.0
Oct 29, 2019
Recommend
CEO approval
Business Outlook

Pros

I continue to have great leadership and career opportunities. I love the people I work with. Looking back at when I started at American, I’m amazed at how much I’ve learned, my personal growth, and the exciting work I get to do every day. I come to work thinking, “do you know who I am? Are you sure you want to trust me with all of this?!” Amazing opportunities!

Cons

Culture and bureaucracy is sometimes a drag. Depending on who your leaders are and the organization you work in, you can have drastically different professional and cultural experiences. I’m thankful for the experiences I’ve had, but many of my colleagues have had drastically different experiences. On the topic of culture, I’m sometimes amazed at how my team and I are treated by leaders around the company. I wonder if I can see myself at American long-term if the culture, personalities and behaviors of our leaders today is acceptable and does not change.

Viewing 127 - 129 of 8,810 Reviews

Glassdoor has 9,937 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.