Does American Arbitration Association pay their employees well?

According to anonymously submitted Glassdoor reviews, American Arbitration Association employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at American Arbitration Association. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at American Arbitration Association?

67% of American Arbitration Association employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Arbitration Association 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at American Arbitration Association?

Case Administrator (12) , Case Manager (12) , Case Administrator II (11) , Case Filing Specialist (5) , Conciliator (5) , Director of ADR Services (3) , Administrative Assistant (2) , Case Coordinator (2) , Intern (2) , Manager of ADR Services (2) , Supervisor (2)

What are the pros of working at American Arbitration Association according to real employee reviews?

"The people in the department are great to work with and share years of experience freely." ((in 13 reviews)); "Good pay" ((in 11 reviews)); "Ability to grow and be a part of projects nationwide, some travel required, flexibility, great benefits" ((in 11 reviews)); "Work/Life balance was excellent and the teams I worked with at the central office were fantastic, fun, and smart." ((in 6 reviews)); "Good employees, decent culture, supportive staff, bonuses" ((in 5 reviews))

What are the cons of working at American Arbitration Association according to real employee reviews?

"Management is terrible." ((in 10 reviews)); "Upper management is completely unorganized and have no idea how to implement new procedures." ((in 6 reviews)); "You can work there for a year and will need to get completely retrained to work under a different manager, because each team handles tasks COMPLETELY differently, and there is zero consideration for learning styles in any training" ((in 4 reviews)); "Hours can be long depending on how much work needs to be done." ((in 3 reviews))

What are the top reviewed American Arbitration Association locations?

New York , Atlanta , Dallas , Fresno , Johnston , Voorhees , Buffalo , Cleveland , Los Angeles , Fremont , East Providence , Providence , Boston , East Providence Center

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American Arbitration Association

American Arbitration Association reviews

3.6

67% would recommend to a friend

(132 total reviews)

India Johnson

69% approve of CEO

59% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.2

Senior management

3.2

Career opportunities

American Arbitration Association has an employee rating of 3.6 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Arbitration Association employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

132 reviews

4.0

Nov 13, 2013

Serve as appointed neutral on AAA National Roster of Neutrals - Commercial Arbitration to resolve contractual disputes.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

AAA is a globally respected and recognized alternative dispute resolution organization.

Cons

Selection for case assignments should be increased.

4.0

Oct 14, 2013

Very good company to work for.

Case manager

Recommend

CEO approval

Business Outlook

Pros

-Upfront and transparent with employees

Cons

-Base pay has not been very good, however, they are making changes to the salary structure

4.0

Jul 22, 2013

Case Coordinator

Case coordinator

Recommend

CEO approval

Business Outlook

Pros

A learning experience in alternative dispute resolution, challenging, and an opportunity to learn how to resolve difficult issues.

Cons

Advancement in the company is based on popularity, not achievements. Sexual harassment complaints are not handled appropriately. Too much retaliation from management.

Viewing 121 - 123 of 132 Reviews

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Jobs at American Arbitration Association

Accounts Payable/Accounts Receivable Administrator

Director of ADR Services

Director of Elections

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Ratings by demographic groups

Reviews by job title

Serve as appointed neutral on AAA National Roster of Neutrals - Commercial Arbitration to resolve contractual disputes.

Very good company to work for.

Case Coordinator

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