Is American Income Life a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at American Income Life have rated their employer with 2.5 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of American Income Life employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at American Income Life now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at American Income Life .

Does American Income Life pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at American Income Life with 2.5 out of 5 stars based on 44 anonymously submitted employee reviews. This is 14.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at American Income Life.

How happy are Customer Service (CSR) professionals working at American Income Life?

21% of Customer Service (CSR) employees at American Income Life would recommend their employer to a friend. This rating has decreased by 42% in the past 12 months. Customer Service (CSR) professionals have also rated American Income Life with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at American Income Life?

Insurance Agent (661) , Supervising Agent (496) , Agent (274) , Insurance Sales Agent (217) , Life Insurance Agent (209) , General Agent (180) , Sales Representative (122) , Benefits Specialist (120) , Sales Agent (120) , Sales Associate (69) , Benefits Representative (68) , Master General Agent (63) , Licensed Insurance Agent (61) , Sales (61) , Career Agent (58)

What are the pros of working at American Income Life according to real employee reviews?

"The majority of my fellow associates were great people to be in the office with." ((in 246 reviews)); "The training is great and there is a possibility to get promoted on a regular basis." ((in 230 reviews)); "Good money if you do well and advance in the company (must be able to put aside morals)" ((in 204 reviews)); "Work from home is good" ((in 136 reviews)); "If you get good the pay is great and you are can decide your schedule." ((in 122 reviews))

What are the cons of working at American Income Life according to real employee reviews?

"Long hours to sometimes not get paid for the week because customers are blowing you off" ((in 271 reviews)); "Poor management, lack of strategy and no decorum" ((in 137 reviews)); "Some long hours but worth it in the long term." ((in 115 reviews)); "The managers make more money on new hires in the first 90 days than anything else." ((in 104 reviews)); "And no benefits." ((in 73 reviews))

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American Income Life

Part of Globe Life

American Income Life Customer Service (CSR) reviews

2.5

21% would recommend to a friend

(44 total reviews)

Steven K. Greer

46% approve of CEO

21% positive business outlook

Ratings by category

4.0

Diversity & inclusion

2.7

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Senior management

2.5

Compensation and benefits

Customer Service (CSR) employees have rated American Income Life with 2.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. American Income Life is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

1.0

Sep 24, 2025

its a scam

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

absolutely none they even found a way to ruin the one possible benefit; working from home, with constant micromanagement and a deluge of messages at all hours.

Cons

This company is 100% a scam, I was promised a base wage plus Commission, I was promised reimbursement for the cost of getting my license that was never repaid, I was promised specific working hours which they never respected by messaging me at all hours, inappropriate times, despite my protestations on any number of apps and through direct text messages and calls. I was promised hot leads for existing clients who wanted the product, the leads were dead cold and for people that never expected to be called.

American Income Life Response

9mo

Thank you for your feedback and for your hard work and dedication to American Income Life.

1.0

Aug 27, 2025

Back to back calls with no only 10 seconds break

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

easy use of personal time to take days off.

Cons

Non stop income calls with only 10 sec in between. They expect you to have an avg talk time of 6 min which explains its high turnover rate. Very stressful job.

American Income Life Response

10mo

We value your insightful feedback regarding your time with American Income Life. We're glad to hear that you appreciated our generous time off policies, and we understand you found the pace of calls very fast. We will forward that feedback to the appropriate department. Thank you for your valuable input, and we wish you well going forward.

3.0

Jul 29, 2025

It’s ok..

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home and no shifts during the weekends.

Cons

Not enough PTO, only 24 hours for the entire year and it does not accrue. We’re trained for several queues and it can become overwhelming if you’re stuck on a difficult call. Sometimes the assistance line takes forever to pick up and you’re basically running up your AHT trying to figure out how to resolve the customers issue.

American Income Life Response

11mo

Thank you for your insightful feedback regarding your time with American Income Life. We will pass along your thoughts. We appreciate your contribution to our team's success and wish you nothing but the best.

Viewing 4 - 6 of 44 Reviews

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Jobs at American Income Life

Reinstatement Clerk (Remote)

PR Coordinator (Hybrid)

Support Specialist (Hybrid)

Executive Assistant (Hybrid)

American Income Life reviews FAQs

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American Income Life

American Income Life Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

its a scam

Back to back calls with no only 10 seconds break

It’s ok..

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