American Income Life Customer Service (CSR) reviews

It’s a call center…you’re micromanaged, you can barely go take a bathroom break, the call volume is high & that 6 min AHT is ridiculous. The scripting is too long. It’s just not an enjoyable job. You’re basically an emotionless machine when you work there.

The systems are so outdated, they have so much going on that one has to handle with an average handle time of 6 minutes, which when you are on a call updating info, sending out letters/emails, etc it does go by fast. They expect you to notate every policy you touch and they expect you to always be in ready, with no time between calls. You finish one call and immediately another comes into your line that is answered automatically so you have to start a new call within a few seconds of your last call. And by a few seconds, I mean less than 10. Micromanaging every single little thing. I can deal with angry customers all day long (some were very nice actually) but all of the micromanaging and the absolutely no time to breathe between calls or even wrap things up is a no go for me. Really wanted to like and keep this job but too many cons far outweigh the pros.