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American Specialty Health

Engaged Employer

American Specialty Health reviews

3.1

39% would recommend to a friend

(569 total reviews)

George T. DeVries III

44% approve of CEO

55% positive business outlook

American Specialty Health has an employee rating of 3.1 out of 5 stars, based on 569 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Specialty Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

569 reviews
1.0
Feb 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home 45 min lunch

Cons

Everything else. Literally everything. Please, this isn't hyperbole.

avatar
American Specialty Health Response
3y
Thank you for your review of American Specialty Health. We are sorry to read about your personal experience and encourage you to reach out to our dedicated employee relations team with your concerns. Our Customer Service Representatives go through an extensive training program designed to train on key information, applications, processes, and customer service skills. The goal is to train employees how to use their resources to find the answers they need to support our members. Our newer leaders in the organization bring in cutting edge ideas from the outside, and ASH’s leadership team comprises a wide cross-section of managers and above. All leaders, regardless of tenure, are required to participate in ASH leadership training for continued growth, self-improvement, and improvement of team-building skills. Our organization follows all state and federal employment guidelines along with following regulatory guidelines and contractual obligations with our health plan clients. Thank you for your tenure with ASH.
1.0
Jul 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Guaranteed 40 hours a week. Contests and drawings

Cons

Management is not skilled in diversity. Very uncomfortable and cautious around minorities. There is not any respect for employees' time, the leadership arrogant in their ignorance regarding call center operations and health care administration. Lack of growth, opportunities opportunities, and advancement. Brown nosers and those who play like they are oblivious to everything are valued more than competency. Lack of transparency. MICROMANAGEMENT TO THE 10TH POWER and then some. Environment is not ideal if you have a family. Flexibility and creative thinking is non existent. Inability to retain employees business is booming because there is a revolving door. Ambiguous policies and trainings. Constant criticism. Supervisors do not have time to develop their team because they are taking the same calls with you. After there are some written verbal warnings more than one...the policy will change and become more relaxed. Management will say going forward the old policy has changed for your benefit. After you have all these verbals or performance improvement plans in your employee file. If you are honest /direct this place is not a good fit. If you need clarity this place is not a fit. Environment is chaotic. Internal politics outside of the corporate America norm. The behaviors and interactions with management are fake and made up it is like they are reading from a script, and the conversation is not authentic. Conversations are very robotic. Somewhat scary something you would see from the twilight zone. The company does communicate well at all not even internal departments. Statistics driven. Quantity is better than Quality. Decisions are made based on subjectiveness and not facts.

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American Specialty Health Response
4y
Hello, Thank you for your review of American Specialty Health. We’re sorry that you had such a poor experience at ASH and really appreciate your honest feedback. American Specialty Health is committed to providing a work environment free of harassment, discrimination, and retaliation. ASH will not tolerate any type of harassment, discrimination, or retaliation. We have a diversity and inclusion program around recruitment, employee development, and advancement to foster a welcoming and inclusive environment where employees are respected and valued. All leaders are required to participate in ASH leadership training for diversity and inclusion as well as for continued growth, self-improvement, and improvement of team-building skills. We would like to understand more regarding your comments about the work environment. We invite you to send an email to us at hr@ashn.com. Thank you. – Kristin Bragg, Vice President Human Resources.
1.0
Sep 10, 2018

Health Coach

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The health coaches are a great group of people to work with.

Cons

Micromanaged. Terrible pay. Poor processes. Procedures seem poorly thought out. CEO seems completely out of touch with his employees.

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American Specialty Health Response
7y
Thank you for taking the time to review your experience at ASH. We appreciate your feedback. We agree that our coaches are an amazing team to work with. They make us very proud. We strive to provide our employees with the tools and training to effectively do their jobs, while also providing the leadership team with guidance and a minimum of 40 hours of training a year to effectively support their teams. Most importantly, team managers are encouraged to collaborate on department processes and procedures with their teams to create the best processes for everyone. We’re sorry to learn that you did not feel you experienced that. Our goal is also to create a work environment that is open, collaborative and responsive to the needs of our employees and customers, both internal and external. We’re also sorry to learn you did not get to connect with our CEO. Throughout the last 30 years, our co-founder and CEO has been recognized as an industry leader by organizations like America’s Health Insurance Plans (AHIP) and the University of California at San Diego. He has also been recognized for his industry leadership by publications like Inc. magazine, the Indianapolis Business Journal, and the San Diego Business Journal. He is very involved in running the business and meets with the leadership team from each line of business on various topics on an almost daily basis. He regularly is part of the New Hire Orientation leadership team that meets with each and every new group of employees joining ASH. And he leads the executive team in the review and selection of all employees honored for team, innovation and leadership awards and personally presents these awards to each individual. For over 30 years, he has lead ASH in our consistent year-over-year growth. We appreciate the time you spent working at ASH and we welcome any additional feedback you might be willing to give so that we can improve employee experiences. Please contact hrhelp@ashn.com if this interests you. Kim McCormick, SVP Operations, Health Management Program
Viewing 19 - 21 of 569 Reviews

Glassdoor has 589 American Specialty Health reviews submitted anonymously by American Specialty Health employees. Read employee reviews and ratings on Glassdoor to decide if American Specialty Health is right for you.