American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews
1.0
Jul 31, 2024

Run far away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

AW2030 is coming, so I guess things will get better in 6 years. ha, just kidding, its being run by the same people who made the current mess of programs and workflows.

Cons

It's gotten ridiculously bad and culture is at an all-time low. Employees have no outlet and leadership refuses to listen. HR and leadership at the state and corporate level will actively tell people to just "shut up and deal with it." What good company refuses to listen like this? Every single day, nearly every employee I interact with is overworked, underpaid, and actively complaining. I deal with many states and districts and the morale across the board could not be worse. You will have 10 bosses each demanding different and conflicting things. Each will blame you for not meeting their needs as they get blamed from their management. Culture of blame and finger pointing is rampant across the country.

2.0
Jun 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Coworkers are all good people that care about each other at the local levels. Benefits are good time off is ok.

Cons

Pay has not kept up with inflation for years. They waste millions of dollars on nonsense. Yet make you feel like they have no money to give decent raises. Micro managing your every movement. Putting trackers on everything making you feel like you can't even go to the restroom without being questioned on what you were doing for that time gap. you feel like you are just a number. They preach work/personal time is a top priority but their actions say the complete opposite.

2.0
Feb 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Reliable co-workers that are friendly and willing to help, and give insight.

Cons

Poor management, lots of micromanaging, and overwhelming workloads. Advancement at this company is a joke. Do not expect to climb the ranks in this company.

Viewing 109 - 111 of 617 Reviews

Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.