Is AnswerNet a good company to work for as a Call Representative?

Call Representative professionals working at AnswerNet have rated their employer with 3.3 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Call Representative Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at AnswerNet .

Does AnswerNet pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at AnswerNet with 3.2 out of 5 stars based on 21 anonymously submitted employee reviews. This is 28.6% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at AnswerNet.

How happy are Call Representative professionals working at AnswerNet?

61% of Call Representative employees at AnswerNet would recommend their employer to a friend. This rating has increased by 332% in the past 12 months. Call Representative professionals have also rated AnswerNet with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 18 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 9 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 6 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "No wonder it is a huge turnover everyone even supervisors Are quitting or getting fired." ((in 5 reviews))

AnswerNet Call Representative reviews

3.3

61% would recommend to a friend

(21 total reviews)

Gary A. Pudles

68% approve of CEO

57% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Call Representative employees have rated AnswerNet with 3.3 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Call Representative professionals have a good working experience there. AnswerNet is rated in line with the average (within 1 standard deviation) by Call Representative professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

21 reviews

1.0

Jun 2, 2023

RUN! DO NOT WORK HERE!

Call center agent

Recommend

CEO approval

Business Outlook

Pros

None at all. Terrible company.

Cons

The most disorganized company I have ever worked for. They barely train you but if you make a mistake, they vilify you. Some mangers were good, some were awful. Waited weeks for work. Checked in every day to see when work was available, and the managers always said work will be available next week, and it never wasn’t. They kept lying to me until out of the blue, they fired me. They completely wasted my time and they will use you and dump you when they are finished with you. I feel sorry for any client that wants to work with Answernet. This company is no good

2.0

Mar 2, 2023

Overly Stressful but a few great coworkers

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote A few great coworkers Boss tried to accommodate my scheduling needs when possible but ultimately it was not the right fit for either me or the company

Cons

Overly stressful job, almost impossibly so, and also understaffed

3.0

Oct 8, 2022

it's okay

Call center agent

Recommend

CEO approval

Business Outlook

Pros

love the people I work with, they are all hard workers with great attitudes. They are very patient and tolerant as well.

Cons

low pay, no benefits package other than expensive healthcare, no bonuses (which would help especially around Christmas time), you have to wait a year before using your PTO time, no employment programs for help

Viewing 10 - 12 of 21 Reviews

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AnswerNet Call Representative reviews

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RUN! DO NOT WORK HERE!

Overly Stressful but a few great coworkers

it's okay

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