Is AnswerNet a good company to work for as a Call Representative?

Call Representative professionals working at AnswerNet have rated their employer with 3.3 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Call Representative Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at AnswerNet .

Does AnswerNet pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at AnswerNet with 3.2 out of 5 stars based on 21 anonymously submitted employee reviews. This is 28.6% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at AnswerNet.

How happy are Call Representative professionals working at AnswerNet?

61% of Call Representative employees at AnswerNet would recommend their employer to a friend. This rating has increased by 332% in the past 12 months. Call Representative professionals have also rated AnswerNet with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 18 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 9 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 6 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "No wonder it is a huge turnover everyone even supervisors Are quitting or getting fired." ((in 5 reviews))

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AnswerNet

AnswerNet Call Representative reviews

3.3

61% would recommend to a friend

(21 total reviews)

Gary A. Pudles

68% approve of CEO

57% positive business outlook

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Call Representative employees have rated AnswerNet with 3.3 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Call Representative professionals have a good working experience there. AnswerNet is rated in line with the average (within 1 standard deviation) by Call Representative professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

21 reviews

3.0

Jul 19, 2022

Job during the pandemic

Call representative

Recommend

CEO approval

Business Outlook

Pros

- Helped the unemployed - Remote work

Cons

- Bad hours - Strict monitoring - No assistance to the callers sometimes as we didn't actually have ability to lift holds on payment when majority of callers are asking to lift holds on payment.

4.0

May 1, 2022

The job

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Good people and training no problems with the job itself

Cons

The computers sometimes were slow

4.0

Apr 14, 2022

Good

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Flexible and are good about letting us leave if we need to

Cons

Pay isn't as great as I wish it was

Viewing 13 - 15 of 21 Reviews

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AnswerNet Call Representative reviews

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Reviews by job title

Job during the pandemic

The job

Good

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