Is AnswerNet a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet .

Does AnswerNet pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

How happy are Customer Service (CSR) professionals working at AnswerNet?

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 40% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 20 reviews)); "Supervisors are decent." ((in 5 reviews)); "Flexible schedule usually" ((in 4 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 10 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 7 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "Upper management is cutthroat and that seeps into all levels." ((in 4 reviews))

Skip to content Skip to footer

Notifications

AnswerNet

AnswerNet Customer Service (CSR) reviews

2.5

19% would recommend to a friend

(42 total reviews)

Gary A. Pudles

55% approve of CEO

14% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.3

Culture & values

2.3

Work/Life balance

2.2

Senior management

2.1

Career opportunities

1.7

Compensation and benefits

Customer Service (CSR) employees have rated AnswerNet with 2.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

2.0

Feb 29, 2024

They run you into the ground.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

4 sweet supervisors who are way overworked.

Cons

9 hours a day, 12+ accounts to handle calls for. No raises, salary increases, bonuses, or pto. No recognition for going above and beyond. You have to catch up on things in your own time. It's stressful and thankless working there.

4.0

Feb 27, 2024

Not a bad job.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You get to work from home.

Cons

Not a lot of room to negotiate how much your increase in salary is.

3.0

Aug 23, 2023

Pay is issue

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good training nice staff limited health insurance

Cons

Low pay nice work environment no overtime

Viewing 10 - 12 of 42 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Spectrum

3.7★Compensation & Benefits

Jobs at AnswerNet

Call Center Agent Part Time/Full-Time-REMOTE

Call Center Agent Bilingual/Spanish-Remote

Call Center Agent TPV

Inbound Call Center Agent

Call Center Agent Bilingual- ON SITE AKRON OH.

AnswerNet reviews FAQs

AnswerNet reviews AnswerNet Customer Service (CSR) reviews

AnswerNet

AnswerNet Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

They run you into the ground.

Not a bad job.

Pay is issue

Top companies for "Compensation and Benefits" near you

Jobs at AnswerNet

AnswerNet reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

AnswerNet reviews FAQs

Jobs at AnswerNet