Is AnswerNet a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet .

Does AnswerNet pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

How happy are Customer Service (CSR) professionals working at AnswerNet?

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 40% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 20 reviews)); "Supervisors are decent." ((in 5 reviews)); "Flexible schedule usually" ((in 4 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 10 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 7 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "Upper management is cutthroat and that seeps into all levels." ((in 4 reviews))

AnswerNet Customer Service (CSR) reviews

2.5

19% would recommend to a friend

(42 total reviews)

Gary A. Pudles

55% approve of CEO

14% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (42 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated AnswerNet with 2.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

42 reviews

2.0

Oct 16, 2013

Drama & at times a Hostile Environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some hard working employees that share the same discouragement as you do within the Company. But cannot afford to leave because WE all need a job! ..and the company knows that!

Cons

Low pay with NO appreciation from management or supervisors for a job done well or that your a reliable employee. DONT call in sick or you'll be called and harassed by the hostile supervisor (personally it never happened to me) I wouldn't take that from anyone! Don't expect to be trained "they way you should" there is no time when your ALWAYS under staffed.

3.0

Oct 12, 2013

Call Variety, Laid Back Atsmosphere

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

flexible hours, nice people to work with, laid back atmosphere, can wear jeans and tennis shoes to work so no need to dress up

Cons

I work as a telephone answering person here and I understand that there is no hope for a raise even after 1 year of employment. I understand the Christmas bonus is only 10.00. Very low pay

1.0

Oct 13, 2010

ekk

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy work, nothing difficult about the actual work that you do. If you can type and spell words correctly, it's great.

Cons

The people in the call centers are not really people you'd like to associate with. Lots of different backgrounds and sometimes very creepy people. Management isn't great either.

Viewing 40 - 42 of 42 Reviews

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AnswerNet Customer Service (CSR) reviews

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Reviews by job title

Drama & at times a Hostile Environment

Call Variety, Laid Back Atsmosphere

ekk

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