Question 1

Is AppFolio a good company to work for as a Customer Success/Service?

Accepted Answer

Customer Success/Service professionals working at AppFolio have rated their employer with 4.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service interview questions at AppFolio.

Question 2

Does AppFolio pay Customer Success/Service employees well?

Accepted Answer

Customer Success/Service professionals rate their compensation and benefits at AppFolio with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service salaries at AppFolio.

Question 3

How happy are Customer Success/Service professionals working at AppFolio?

Accepted Answer

91% of Customer Success/Service employees at AppFolio would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Success/Service professionals have also rated AppFolio with a 4.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 3.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at AppFolio?

Accepted Answer

Customer Success Manager (60), Software Engineer (54), Account Executive (40), Business Development Representative (BDR) (26), Customer Care Representative (23), Customer Service Representative (23), Data Migration Specialist (22), Software Engineer(Internship) (17), Manager (16), Senior Software Engineer (14), Sales Development Representative (13), Operator (12), Contact Center Representative (11), Customer Care Specialist (10), Onboarding Specialist (10)

Question 5

What are the pros of working at AppFolio according to real employee reviews?

Accepted Answer

"Remote work flexible and Great culture" ((in 212 reviews)); "used to be great people and leaders" ((in 161 reviews)); "Company culture is great and business trajectory is impressive" ((in 73 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 62 reviews)); "benefits are great" ((in 62 reviews))

Question 6

What are the cons of working at AppFolio according to real employee reviews?

Accepted Answer

"Pay is low and it's not open to negotiations." ((in 70 reviews)); "Bad management, impossible to hit goals" ((in 36 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 29 reviews)); "Long training period that seemed more checklist oriented vs. valuable to prepare" ((in 17 reviews)); "Bdr salary is low and leads are bad" ((in 15 reviews))

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