Is AppFolio a good company to work for as a Customer Success/Service Representative?

Customer Success/Service Representative professionals working at AppFolio have rated their employer with 4.0 out of 5 stars in 64 Glassdoor reviews. This is a lower than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Representative Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service Representative interview questions at AppFolio .

Does AppFolio pay Customer Success/Service Representative employees well?

Customer Success/Service Representative professionals rate their compensation and benefits at AppFolio with 2.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 34.9% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service Representative salaries at AppFolio.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 215 reviews)); "Company culture is great and business trajectory is impressive" ((in 77 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 59 reviews)); "The benefits are great as well!" ((in 58 reviews)); "Great leadership, organization, and very welcoming upon onboarding" ((in 45 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Low pay and work hours suck unless you were a favorite of management." ((in 68 reviews)); "Bad management, impossible to hit goals" ((in 37 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 32 reviews)); "Long training period that seemed more checklist oriented vs. valuable to prepare" ((in 18 reviews)); "Bdr salary is low and leads are bad" ((in 16 reviews))

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AppFolio

AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)

Shane Trigg

78% approve of CEO

75% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Senior management

3.5

Work/Life balance

3.4

Career opportunities

2.6

Compensation and benefits

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

64 reviews

4.0

Nov 3, 2023

Great Culture and People to work with!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Loved the culture, people, office environment and location

Cons

Salary was really low for this job

3.0

Nov 1, 2023

I sure hope things have changed…

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Snacks were good, people were nice, dog friendly office

Cons

Terrible pay considering cost of living in the area and honestly just in general- took a $10K pay cut from my preposition at a startup bc I needed a job in the area to help pay for expenses (we moved due to husbands job). The clients were also the worst I have ever worked with. The neediest humans I have ever experienced.

4.0

Oct 26, 2023

Great company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Overall I'd say AppFolio is a great company. I am treated well

Cons

Pay is definitely below the market average - unsure if that will ever change.

Viewing 4 - 6 of 64 Reviews

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AppFolio Customer Success/Service Representative reviews

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Great Culture and People to work with!

I sure hope things have changed…

Great company

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