AppFolio Customer Success/Service Representative reviews

The training needs to be better. Sitting in a lecture styled setting is not the best way to learn a software system. Some people learn easier through shadowing. Training felt a lot like school in the sense that they quiz and grade you. However, when you need assistance a lot of the times they expect you to figure it out on your own. The workload is very intense and it’s sometimes difficult to get help because coworkers are also busy. There is a lot of turn over, and few senior members on each team to help assist all of the new members at a time. As I mentioned above most people are willing to help, however, there are some colleagues who are not so willing and actually put you down when you don’t know something that they think you should know by now. Some of the clients are grateful and kind, but a majority of them do not care about their morality and are ok with making the customer success manager feel less than for not being able to help them instantaneously.