AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)
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Shane Trigg

78% approve of CEO

75% positive business outlook

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

64 reviews
5.0
Aug 20, 2018
Recommend
CEO approval
Business Outlook

Pros

- Forward-thinking organization - Positive Work Environment - Always creating opportunities for employees - Increasing opportunity for rapid growth in your career - Gain Valuable and Transferable Experience - Work in Small and Agile Teams - Build Positive Relationships with both your customers and the people you work with - Build Value to our customers and see the reward through feedback - Collaborative Work Environment

Cons

- None at this time! AppFolio is great place to work. Your experience truly based on your attitude/approach towards the work and what you make of it :)

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AppFolio Response
7y
Thanks for taking the time to write a review - hiring the right people is the first step to building a great company!
5.0
Mar 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Where do I start... AppFolio has opened up so many doors for my professional development & internal growth. Leadership is not only transparent but they are willing to partner with the teams in hopes of working together to accomplish their goals. In the past 3 years, I have been promoted 6 times and have never been held back from a new opportunity to continue growing my AppFolio career. Executives are constantly interacting with departments and making sure everyone is up to speed on recent news, new ideas, & overall health of the company (which is very ensuring). Again, the opportunities for advancement are everywhere (as long as you bring a positive outlook and strong work ethic to your team/department). Overall, I owe so much of my success to AppFolio and couldn't have choose a better place to advance my career.

Cons

No cons, everything has been wonderful!

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AppFolio Response
8y
Love to hear that you're having such a great experience with AppFolio. Thank you for taking the time to share it!
5.0
Mar 15, 2018
Recommend
CEO approval
Business Outlook

Pros

I have been working at Appfolio for nearly 3 years and I still love this company. The people I work with every day make coming to work great. The company has a strong set of values and treats it's employees very well. The buildings are newly renovated and dog-friendly, which is a huge perk. Appfolio also provides daily yoga/fitness classes which help relieve stress and maintain a healthy lifestyle. Although, you will need to be careful not to enjoy too many of the snacks that are stocked.

Cons

No cons outside of the expected stresses of a Customer Success position.

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AppFolio Response
8y
Thank you for taking the time to share your experience - love to hear that you're growing your career and value the transparency from our leadership. Our hope is that the extra fitness and yoga classes allow you to enjoy all the delicious snacks without guilt!
Viewing 52 - 54 of 64 Reviews

Glassdoor has 1,220 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.