Aspect Software reviews

Aspect software and some of it's "root" companies have been around in the contact center industry for over 20 years. We have some of the best "brands" in the world as customers and employees who are long established experts in the needs of our specific customer base. 2 years ago our products were aging and falling behind the latest trends and needs in modern contact centers. Things looked grim. But then, our board appointed an all new executive team to turn the company around. The new team entered with a fresh passion for the possibilities and got straight to work by hiring some top executive / management talent, completing a company wide assessment and setting long term goals to make Aspect and industry leader once again. They dubbed it our "Transformation" and, almost 2 years in, we see it working every day. We are still on the path to actualizing goals set in place 2 years ago and it is refreshing to have that consistency of direction, to not have priorities change every moment and to see what we are building take shape. This team, "gets" this business, cares about the customers and values the employees. As a business Analyst, I am in a unique position to be in the heart of new business process development and rollout to support omni channel support and products in the cloud. It is an exciting time, I am learning a lot and I am excited to be a part of it.

I have seen a lot of leadership changes at Aspect and the current leadership team has the most clear and transparent vison for the company. I know what we are doing and where we are going. My work life balance is exceptional. My management has confidence in my team to get the job done and so we have the freedom to choose schedules and tasks. Aspect has been remarkably generous with time and money supporting the NPO that I volunteer with. I have held various positions and responsibilities since I have been here. Aspect has a loyal and engaging customer base that I am fortunate enough to interact with on a regular basis. I have worked on a wide range of project types and technologies and have always been given the resources I need to complete them successfully.