AssistRx reviews

Since starting this position, myself and everyone in my class have been completely confused on what we’re doing and it’s only getting worse. They changed the phone system a couple weeks ago and now we are all getting blamed for the calls and how we’re getting them or not getting them. Supposed to be a Work From Home position but now getting called into the office which is over an hour and a half away because of their phone issues. I would not recommend this place to anyone, ever. When bringing up the reviews in training, we were told that they were untrue and “you'll see”. Well now we definitely see ourselves and it’s worse than I could imagined. This place has an extremely poor management and even worse leads and supervisors.

The company's priorities sometimes result in a test of your personal values as you sometimes have to lie to clients when their projects are severely behind (with no plan in place to catch up). Everyone is under pressure caused by unrealistic customer expectations provided by executive leadership, BDs and sales. Be prepared to work late nights, early mornings, weekends, whatever you need to to make that client happy. Direct leadership WANTS to be there for their team, but they are all busy fighting fires with angry clients to really be there for you. Most client projects are on fire, so when they say limited resources, they meant it. They've let go of some good people because this environment isn't set up for new hire success, and I honestly think it's mostly luck that will get you through.