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Atrium Hospitality

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Atrium Hospitality reviews

3.4

56% would recommend to a friend

(376 total reviews)
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Rob Mangiarelli

79% approve of CEO

53% positive business outlook

Atrium Hospitality has an employee rating of 3.4 out of 5 stars, based on 376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atrium Hospitality employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

376 reviews
1.0
Feb 23, 2017

BEWARE- Careers die here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have nothing positive to say about this property.

Cons

Location, no renovation. Horrible GM, completely afraid of guests and controversy. Presence not felt throughout property, all he cares about is nickel and diming on the bottom end, recording slip & falls and avoiding any real issues. Practically useless, horrible judgement, and LAZY. Operationally, the employees are a complete nuisance and act like children. No matter how much documentation is done....they wont let them go. They keep these useless ppl on staff and then wonder why the scores are abismal. In 3 years, never witnessed the sales team leave property to scout business. Have witnessed the decline of group business, and BT market share since Justin left.....DOS does nothing. No holiday pay - no support from upper management - GM is by far the worst ever...simply employed because of family, not talent or capability...in both he is lacking severely. Entire executive team is reactive...embarrassing because being pro-active in hospitality is not a novel or difficult concept and even easier to execute. The horrible upper management has a trickle down effect to line level employees. Honestly wish I never set foot on this property, I could have done w/o time served. Many employees have been there forever....unfortunately not good because those "vets", are jerks, get some new blood in there.

2.0
Feb 11, 2017

Server/Bartender

Recommend
CEO approval
Business Outlook

Pros

The company itself is very forward thinking, and innovative. With the right management, they will have great success.

Cons

The management at the location that I was located, were either great, or absolutely terrible. The good ones, were carrying the load for the bad, and making less money. The same goes for the hourly employees, and this is very frustrating, as you begin to feel that two or three people are doing everybody's job. Executive Chef continued to cut menu items, until there was barely anything on it, and the guest complained constantly about these actions. My time spent with the company was great, until upon leaving they cheated me out of all my paid time off, which I would have loved to taken, but could not, because of a constant shortage of help in F & B.

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Atrium Hospitality Response
7y
First, thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience and, more importantly, your patience with our response. It is unfortunate that your experience was not as favorable as we would have expected. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. Driving an inclusive, transparent and open culture that consistently embodies our core values of "Perseverance, Teamwork, Service and Respect" is at the core of who we are as an organization. We appreciate your comments and take your feedback seriously. As an organization, it is incumbent upon us to hire and promote leaders and managers who, first and foremost, embody our core values. This is critical as they play a pivotal role in helping us build a strong, positive and engaged workforce. This is critical to our Associates, our organizational morale as well as the continued success of our business. We will always work with our Associates, leaders and managers to ensure that everyone receives the support they need to achieve the highest and best results imaginable and we will do so by encouraging open and transparent discussions about how we can all continue to grow and develop professionally and personally. As we continue to grow, we will hire and place the right people in positions so that we can maintain the staffing levels required for optimal efficiency, performance and results. Our priority is to cultivate a positive and engaging work environment for our Associates; after all, we are in the hospitality business! In those cases where we have fallen short of that, we want to know so we can respond accordingly. We encourage all associates to utilize our communication vehicles to escalate any issues so they can be addressed in a timely and efficient manner. Again, thank you for your patience with our response. We appreciate your transparent input and will reflect on it as we continue to make Atrium Hospitality a great company at which to work. We will continue to look at how we can improve our processes, benefits and working environment as we strive to make Atrium Hospitality an employer of choice. Thank you and we wish you all the best in your future endeavors.
3.0
Jan 15, 2017
Recommend
CEO approval
Business Outlook

Pros

You will get great sales experience in this position, You bonus quarterly if you meet your goals and you get discounted rates on hotels. If you also get the chance to build relationships with your coworkers and clients which helps get your name out there.

Cons

Long hours and no work life balance promoted. The benefits are also terrible. The insurance is minimal and you have to pay a lot, especially if you have dependents. The PTO is also bad, they give you 10 days to begin and no paid holidays.

avatar
Atrium Hospitality Response
7y
First, thank you for your patience with our response. Thank you for taking the time to provide your feedback. Our priority is to cultivate a positive and engaging work environment for our Associates; after all, we are in the hospitality business! In those cases where we have fallen short of that, we want to know so we can respond accordingly. We encourage all associates to utilize our communication vehicles to escalate any issues so they can be addressed in a timely and efficient manner. We appreciate your transparent input and will reflect on it as we continue to make Atrium Hospitality a great company at which to work. We will continue to look at how we can improve our processes, benefits and working environment as we strive to make Atrium Hospitality an employer of choice. Thank you, again, and we wish you continued success in your future endeavors.
Viewing 367 - 369 of 376 Reviews

Glassdoor has 387 Atrium Hospitality reviews submitted anonymously by Atrium Hospitality employees. Read employee reviews and ratings on Glassdoor to decide if Atrium Hospitality is right for you.