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Atrium Hospitality

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Atrium Hospitality reviews

3.4

56% would recommend to a friend

(376 total reviews)
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Rob Mangiarelli

79% approve of CEO

53% positive business outlook

Atrium Hospitality has an employee rating of 3.4 out of 5 stars, based on 376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atrium Hospitality employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

376 reviews
1.0
May 23, 2019

A Bad Interpretation Of "Hospitality"

Recommend
CEO approval
Business Outlook

Pros

A pro would be that Atrium has a growing roster of properties, but there are a lot of low-end dumps in that mix, and Atrium is still decidedly minor-league compared to many other hospitality management companies. To be fair though, they also have some very nice hotels on the roster.

Cons

I almost spit coffee all over my keyboard laughing at some of the most recent "reviews" of Atrium, as they are clearly planted by shills in the company. They were either posted by corporate shills or deranged lunatics, since they don't seem to have any rational or realistic basis. Atrium, you don't have an "image" problem that needs to be massaged by marketing types, you have multi-level dysfunctions that need courage, brains, and sound morals to resolve. Another "hospitality" management company that just doesn't understand, nor care about, true hospitality as it's ALL about cutting costs to the bone to fatten that bottom line for ownership. The investor mentality has destroyed hotels. This isn't necessarily exclusive to Atrium, as all too many hotel management groups have succumbed to that virus of the relentless pressure from ownership for ever-increasing profits, sacrificing hospitality, guest comfort, and true employee satisfaction along the way, and Atrium is one of the worst offenders of that troubling pattern. There is a lot of disconnect and dysfunction between layers of the organization. There was also an increasingly troubling vibe emanating from the corporate level. Human Resources is extremely dysfunctional in Atrium, another troubling trend in too many companies. Poor systems, poor communication, clueless leadership, just terrible. A friend of mine, who has held executive level positions in companies, nailed it when he observed the people who end up in HR seem to do so because they are incapable of successful job performance in any other area of the organization and he thought it absurd those people who would be otherwise worthless in a company are the ones who end up in charge of vetting and handling personnel.

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Atrium Hospitality Response
7y
Thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience. It is unfortunate that your experience was not as favorable as we would expect. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. Driving an inclusive, transparent and open culture that consistently embodies our Core Values of Perseverance, Teamwork, Service and Respect is at the core of who we are as an organization - across the board. We encourage all Associates to utilize our communication vehicles to escalate any issues so they can be addressed in a timely and effective manner. We appreciate the candor in this review and will seriously consider it as we continue to grow and strive to improve our processes, benefits and working environment. We wish you the best in your future endeavors!
1.0
Mar 13, 2018

Executive Meetings Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I honestly can’t think of any pros. Worst company I’ve ever worked for..

Cons

Terrible benefits, low commission structure, HR is non existent.

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Atrium Hospitality Response
7y
Thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience. It is unfortunate that your experience was not as favorable as we would have expected. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. We take your feedback seriously as we continue to grow while improving our processes, benefits and work to make sure we are paying competitive wages. We are continuing to look at each of these items very critically with the goal of making adjustments when and where possible. Driving an inclusive, transparent and open culture that consistently embodies our core values of "Perseverance, Teamwork, Service and Respect" is at the core of who we are as an organization. We are making every effort to listen to the feedback of all of our Associates, current and former, to ensure that we escalate any issues so they can be addressed in a timely and effective manner. We appreciate your comments and take your feedback seriously as we continue to grow and strive to improve our processes, benefits and working environment. Thank you, again, for your feedback and patience with this response. We certainly wish you all the best in your future endeavors.
1.0
Sep 29, 2017

LACK OF RESPECT

Recommend
CEO approval
Business Outlook

Pros

The kitchen area. They supply fresh fruit and snacks.

Cons

Coming into the job there seemed to be promise, but this evaporated relatively quickly. There was no Benefits Department and HR seemed to work against you instead of working as a team. Our department was just starting out and the hours were crazy. Two of us handled 50 hotel properties. We made it through, eventually, after many days and hours, and sanity seemed within reach. Then, in meetings, HR says we are basically "Messengers" but criticism is thrown our way because we should be training the HRD's on all aspects, etc. Eventually upper management felt we were not really needed and, once again through word of mouth, we hear they are going to "Rock the Boat" and many of our responsibilities can easily be transitioned directly to another company. Basically, we're not needed....BUT we should sit around and wait for the axe to fall. No thanks. On top of this they have a "Garnishment" position which they use to pile a ton of payroll, garnishment and HR duties on and then expect them to work without benefits or full time status. They are now on about their 5th person in two years because nobody in their right mind would work under these conditions. And, guess who trains these people....the "messengers". Combine all this with having to work with a person who will throw whoever they can under the bus for any reason they can make up in their mind. Aside from some of the points above it's a perfect environment.

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Atrium Hospitality Response
7y
First, thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience and, more importantly, your patience with our response. It is unfortunate that your experience was not as favorable as we would have expected. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. Driving an inclusive, transparent and open culture that consistently embodies our core values of "Perseverance, Teamwork, Service and Respect" is at the core of who we are as an organization. We appreciate your comments and take your feedback seriously as we continue growing while improving, among other things, our benefits and making sure we are paying competitive wages. As an organization, it is incumbent upon us to hire and promote leaders and managers who, first and foremost, embody our core values. This is critical as they play a pivotal role in helping us build a strong, positive and engaged workforce. This is critical to our Associates, our organizational morale as well as the continued success of our business. We will always work with our Associates, leaders and managers to ensure that everyone receives the support they need to achieve the highest and best results imaginable and we will do so by encouraging open and transparent discussions about how we can all continue to grow and develop professionally and personally. As we continue to grow, we will hire and place the right people in positions so that we can maintain the staffing levels required for optimal efficiency, performance and results. Our priority is to cultivate a positive and engaging work environment for our Associates; after all, we are in the hospitality business! In those cases where we have fallen short of that, we want to know so we can respond accordingly. We encourage all associates to utilize our communication vehicles to escalate any issues so they can be addressed in a timely and efficient manner. Again, thank you for your patience with our response. We appreciate your transparent input and will reflect on it as we continue to make Atrium Hospitality a great company at which to work. We will continue to look at how we can improve our processes, benefits and working environment as we strive to make Atrium Hospitality an employer of choice. Thank you and we wish you all the best in your future endeavors.
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Glassdoor has 387 Atrium Hospitality reviews submitted anonymously by Atrium Hospitality employees. Read employee reviews and ratings on Glassdoor to decide if Atrium Hospitality is right for you.