Is AutoZone a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at AutoZone have rated their employer with 3.0 out of 5 stars in 70 Glassdoor reviews. This is a lower than average score with the overall rating of AutoZone employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at AutoZone now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at AutoZone .

Does AutoZone pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at AutoZone with 2.3 out of 5 stars based on 70 anonymously submitted employee reviews. This is 23.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at AutoZone.

What are the top reviewed jobs at AutoZone?

Parts Sales Manager (712) , Store Manager (554) , Sales Associate (543) , Commercial Driver (234) , PSM Part Sales Manager (185) , Customer Service Representative (177) , Manager (173) , Retail Sales Associate (144) , Commercial Sales Manager (141) , Part Sales Manager (141) , Sales Manager (136) , Commercial Manager (107) , Parts Sales Manager (PSM) (104) , Assistant Manager (98) , Assistant Store Manager (88)

What are the pros of working at AutoZone according to real employee reviews?

"The pros of working at Autozone is you get a 20 percent discount and you meet great people" ((in 371 reviews)); "The benefits are good but need to work there for 6 months to get some access and a year I think for full access." ((in 250 reviews)); "Flexible hours and overtime often available" ((in 215 reviews)); "Sometimes you have good coworkers and you can see some cool cars" ((in 172 reviews)); "The autozone culture is great and inclusive." ((in 114 reviews))

What are the cons of working at AutoZone according to real employee reviews?

"The Pay is low because they are strict with how much money they spend to hire employees" ((in 891 reviews)); "And yet I just helped train two new part time sales associates and a BRAND NEW COMMERCIAL MANAGER." ((in 192 reviews)); "Bad store managers and corporate doesn’t do anything to help anyone underneath that level" ((in 129 reviews)); "1 mistake will cost you the job and no training provided." ((in 104 reviews)); "Yearly raises are usually 20 cents" ((in 85 reviews))

AutoZone Customer Service Representative CSR reviews

3.0

64% would recommend to a friend

(70 total reviews)

Phil Daniele

22% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated AutoZone with 3.0 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. AutoZone is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

70 reviews

3.0

Sep 18, 2015

Good experience.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

If you want automotive experience for parts and want to take advantage of the employee discount to fix your car, then perhaps it's the job for you. Depending on your background in automotive and whether you're ASE (Automotive Society of Engineers) Certified you may be given a bit of a jump on your salary.

Cons

Now it all depends on which store you're at but don't expect a solid schedule. Expect shifts to change every week and expect to be scheduled on weekends. If you're new you'll be put on the hot seat, you'll learn as you go. Also, if you're the red shirt closer (Customer Service Representative) expect to clean bathrooms and mop floors. Expect to stock items which sometimes can be EXTREMELY HEAVY! For example, Chrysler 300 brake rotors are no joke! Also, ALWAYS count your register BEFORE and AFTER your shift! Mistakes not made by you on your register can be blamed on you and you can be written up.

2.0

Jul 29, 2015

Customer Sales

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great job if you like little pay for very hard busy work. And I mean busy work. (Old inventory out and new inventory in--even if none of the stuff sells.) If your good at sales, you will be offered a Grey Shirt promotion to Parts Sales Manager. Then, you get to work 50% harder and have 100% more responsibilty for a few extra pennies. But don't worry, when your annual review comes up in October, they will give you an ~3% raise.

Cons

They will work you to death with correct phone sales procedures, required selling of all of the related parts for the job, and checkout sales deals. If you can't sell the extra parts for the job and/or the cash register specials, your hours will be cut to either get you to sell more stuff or quit. And don't be fooled by all the corporate hype. All of the cheering you see by Grey Shirts at meetings is done so they can brown-nose upper management into getting a future promotion. No cheering--no brown-nosing = no promotion.

5.0

Jul 19, 2015

Customer Satisfaction Represenative

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Love working for Autozone. Want to find position in Corporate in Memphis,TN

Cons

I would like there to be more structure and training at the store level. There is to much emphasis on what color shirt you are wearing...

Viewing 40 - 42 of 70 Reviews

Jobs at AutoZone

Fulfillment Center Coordinator

Customer Operations Director

Customer Operations Director

AutoZone

AutoZone Customer Service Representative CSR reviews

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