AutoZone Customer Service Representative CSR reviews

3.0

64% would recommend to a friend

(70 total reviews)
avatar

Phil Daniele

22% approve of CEO

64% positive business outlook

Customer Service Representative (CSR) employees have rated AutoZone with 3.0 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. AutoZone is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

70 reviews
1.0
Jul 4, 2015
Recommend
CEO approval
Business Outlook

Pros

lunch time is the probably the best cause you get away for a while.

Cons

everything, all backshelf parts are never in there right spot so when a customer needs that specific part and the computer says we have 6 in stock then when you check theres none. not a good place to work if you want to have a life. long work hours for little pay, very stressful work place when an irate customer walks in for a part that someone said was in stock and its not. Management is not that great either you need a PASSWORD for everything returns, VDP orders etc.

1.0
Jun 24, 2015
Recommend
CEO approval
Business Outlook

Pros

not a lot of pros except 20% discount only on certain items

Cons

too many to list: Poor hours, worse pay, no support from upper management, make u buy uniform, cut hours regularly so manager gets his stupid bonus, very poor training (you learn to teach yourself on the job as you learn), customers can be hostile and managers expect you to be a doormat, customers expect you to know everything, you're expect to push stupid grease packets which you don't even really need at all ur just selling them to make DMs look like they're doing a good job, little room for advancement, managers play favorites way to much, you have to be good at brownosing if u want to get anywhere in this company. I wouldn't recommend this job to a high school dropout.

Viewing 43 - 45 of 70 Reviews

Glassdoor has 8,332 AutoZone reviews submitted anonymously by AutoZone employees. Read employee reviews and ratings on Glassdoor to decide if AutoZone is right for you.