Availity Client Services/Technical Support Representative reviews

3.6

41% would recommend to a friend

(26 total reviews)
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Russ Thomas

78% approve of CEO

41% positive business outlook

Client Services/Technical Support Representative employees have rated Availity with 3.6 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Client Services/Technical Support Representative professionals have a good working experience there. Availity is rated in line with the average (within 1 standard deviation) by Client Services/Technical Support Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

26 reviews
1.0
Dec 3, 2023

Terrible leadership

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO is about it

Cons

Leadership is the absolute worst. No structure or communication, even if you ask for it. I was told multiple times by my leader that they doubted my ability to do my job.

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Availity Response
2y
Thank you for taking the time to provide a review. We are sorry to hear about your experience at Availity; this is not the typical feedback we receive. Leadership exists at all levels of our organization; it is difficult to pinpoint your reference without further information. We are a high-performing, high-accountability organization, and we provide regular training for our leaders on how to achieve these goals while living up to our values of open and honest communication, building a culture of innovation, delivering the best results for our customers, and fostering a safe, positive, and diverse work environment. Availity has many wonderful and talented leaders with vast experiences in healthcare, technology, and many other industries. Leaders and mentors provide the gift of feedback to coach our associates to mastery; sometimes, that feedback may be tough to hear but rest assured, we are committed to investing in our associates’ growth and development. We thank you for your feedback and wish you much success in the future.
5.0
Oct 15, 2023

Great company!!!

Recommend
CEO approval
Business Outlook

Pros

Great culture, Endless Job opportunity, and Remote!

Cons

No overall cons. I have enjoyed my two months with Availity so far.

4.0
Mar 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Great place. Good training, company benefits, cared about employees.

Cons

Intense training, can’t take any days off during.

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Availity Response
3y
Thank you for taking the time to share your experience working at Availity. We provide an environment that is open, diverse, and full of opportunity for associates to thrive. Because of our culture, benefits, training, and work/life balance, we have been recognized again as a Best Place to Work™-certified company for Technology, Women, and Millennials. We appreciate your feedback on the training process. Healthcare is a very complex industry that can be challenging to learn for anyone new to healthcare (but not impossible). The training procedures are in place to help new associates get up to speed as quickly as possible. While it may feel intense, our goal is to help new associates feel confident assisting and delighting our customers. Thank you again for your comments and all your contributions to Availity and our culture. We wish you much success.
Viewing 7 - 9 of 26 Reviews

Glassdoor has 723 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.