Availity reviews

3.8

71% would recommend to a friend

(691 total reviews)
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Russ Thomas

86% approve of CEO

74% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

691 reviews
4.0
Jun 30, 2023
Recommend
CEO approval
Business Outlook

Pros

A lot of room to grow, but not enough people for the team based on work loads.

Cons

They need more people to handle the amount of work that the company has. A lot of upper management in comparison to most companies. Too many chiefs to follow.

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Availity Response
2y
Thank you for the four-star review! Availity is at the forefront of healthcare technology—recognized as a Great Place to Work™-certified company and a Best Place to Work™-certified company for Technology, Women, and Millennials. Our success is a direct result of the work and commitment of our associates. Demands for our services and products are growing, which is the best problem for a company like ours. This type of growth comes with many challenges, including heavier workloads for some areas of the business, redefining and establishing new processes, and onboarding new associates as quickly as possible. From our annual Engagement Survey to our quarterly All-Associate Meetings and Executive-hosted chats, associates throughout the company are given every opportunity to share their thoughts and feeling with leadership. You’re 100% right that great ideas can come from every part of our organization—and our leadership does an excellent job of acting on the ideas that align with the strategies and goals for our business each year. However, we encourage you to speak with your manager and share your ideas. Thank you for all that you do for Availity. We are so happy to have you on the team!
2.0
May 24, 2023

Don't do it

Recommend
CEO approval
Business Outlook

Pros

It's work and it pays

Cons

Pay is low and customer service is not fun

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Availity Response
3y
Thank you for taking the time to write a review. We have many associates who start and grow their careers with us and consider their time here more than a job. When it comes to compensation and benefits, Availity works hard to be a competitive employer. Healthcare is constantly changing, which makes it a challenging industry. Being on the front lines can be challenging, but you have the opportunity to turn those hard calls into a delightful experience for our customers. Sometimes, all customers are looking for is someone to listen to them. Most of the time our customers call us when something isn’t working, and they are frustrated. These are the opportunities to shine by providing excellent customer service. We know it can be challenging so we encourage our associates to take time off work to relax and recharge. Availity has been recognized as a Best Place to Work™ certified company for Technology, Women, and Millennials. While there is a process to transfer to another department, it is being done on a regular basis as we have promoted over 50 technical support specialists into other business areas this year. Thank you for your feedback and we wish you well in your career.
1.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Room for growth and advancement good managers

Cons

I feel the pay shouldn’t been more and the job was very stressful

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Availity Response
3y
Thank you for taking the time to write a review. Availity provides opportunities for growth and advancement for those interested in a healthcare or healthcare IT career. And we have many wonderful managers who create space for associates to innovate and thrive while offering guidance and resources to help them along their development journey. Healthcare is complex and can be challenging to learn for those that aren’t familiar with the industry. But it’s not impossible, and Availity Client Services is a great place to start. We offer new associates tiered training to help them learn the business over time. We also work to get our Client Services Representatives to assist clients as soon as possible—it’s the best way to learn. By helping our clients, new associates quickly feel valued and connected to their work. Availity works hard to be a competitive employer when it comes to compensation and benefits. We also have our Milestones program in this department, which allows associates to receive incremental increases through their first year for high performance. Availity has been recognized as a Best Place to Work™ certified company for Technology, Women, and Millennials. We are sorry to learn that your time with us was stressful. However, we value your feedback and wish you much success in your career.
Viewing 199 - 201 of 691 Reviews

Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.