This is a top-down issue and it's been widely spoken about across all SME groups and levels. There is a serious lack of onboarding support for new hires, They have junior members running onboarding training while they themselves don't even know process fully. So basically, its the blind leading the blind.
Creative as a department requires so much more handholding than any other agency I've worked for. They require jira tickets to organize their tasks because they lack their own task management system so they utilize an archaic program (meant for dev and qa) for creative. This creates confusion for newer creative hires and frustration for PMs for having to manually create tickets for them because of their lack of organization and incredible high maintenance.
Also for future PMs, you need to do submissions here. Account doesn't which makes sense as to why Account as a whole seems more content with this company because they completely forgo an entire responsibility that was meant for their role. So if you're a PM, good luck, you'll need to do submissions. Which makes absolutely no sense since AM's entire role is to do submissions in every agency, except this one.
Structure is so bad, leadership had to create a weekly call for teams to "speak up" and talk about what is/ isn't working. To no one's surprise, the scale leaned more on what isn't working. Almost a unanimous consensus that onboarding and process knowledge is abysmal.
They use so many different channels to communicate, which increases the risk of missing things, frustration on repetitiveness, etc. They use teams but only for idle/ quick chat. Almost every discussion regarding projects need to live in Jira. But they also want a paper trail through email. Most of my time is manual admin labor: creating and organizing jira tickets, duplicating communication through various channels, and hand holding creative through every step because they can't do anything without a reminder.
