Avenue5 Residential reviews

Thank you for taking the time to write your review, and we are sorry to hear that you are in distress. We are as concerned about this public health situation as you are, and are taking steps to keep our associates, residents, guests, and others in the community that we serve healthy. Last week, we did announce that all properties would be moving to a virtual office setup, in which offices are closed to foot traffic, but associates continue provide service virtually (as we are considered an essential business, even in those areas that have shelter-in-place directives). In addition, for the past several weeks, we authorized more intense and frequent cleanings for properties, as well as more frequent supply orders for one-time-use gloves, wipes, hand sanitizers, tissue, and other items. Further, our medical benefits provide associates with multiple ways to access care should they not feel well, and paid sick leave program has been designed to provide ample support to associates should they need to recuperate from illnesses at home. We truly value our associates, and we regret to hear that you do not feel supported or cared for at this time. We will be continuing to monitor this situation closely in all of the markets that we serve, and are prepared to move to a remote service model at any property should the circumstances necessitate. We want you to feel empowered to take the necessary steps to protect your health, and if you have any remaining questions, concerns, or needs for additional support at this time, we urge you to check with your manager or with our human resources team at hr@avenue5.com. We appreciate you and are receptive to any further feedback that you have about how we can better care for you during this time.