BELAY reviews

- The CSC role in particular was just incredibly under-resourced. The portfolio size per person is quite large, and you're generally just expected to handle everything. (In my time there I only had 2 situations where a situations was deemed adequate to escalate to a manager.) You sit in the line of fire in this CSC role, if someone doesn't like a policy of ours, or they feel like they were sold something that we haven't provided, it's all on the CSC to take that on the chin, and that can make the job very emotionally taxing. - It can be a very rah-rah culture, and it borders on forced/false positivity very often. One time at a all company conference, someone brought up a legitimate challenge and one of the C-suite individuals got up and instead of addressing it said "times like this I remind myself this is something we GET to do, not HAVE to do" which felt very tone deaf in that moment. - At a base level, there's not a ton of opportunity for advancement. This is made even more difficult if you don't endear yourself to the right people. It's not enough to be good at your job, you've gotta play the game. - Incredible amount of attrition both within the department and department leadership made it really hard for things to feel stable. Limited development opportunity with this environment. - As noted on basically all the other reviews, the pay really isn't competitive.

Compensation is significantly below market rates, which makes retention and morale challenging over time. Everyone acknowledged this. Raises were rare and in the peak of inflation there was no raise. Recent struggles hitting company goals have led to very reactive decision-making. There’s a pattern of initiatives being rolled out without enough strategic planning, resulting in “two steps forward, three steps back” and lots of whiplash that results. Communication is severely lacking. The left hand doesn't know what the right hand is doing. Acquiring and integrating very different companies has created operational friction. There often seems to be a lack of upfront planning, leading to a “building the plane while flying it” approach that doesn’t scale well at a larger company size. A few years ago at a One Day we were told the days of this are gone, but they have only increased since.