BELAY reviews

Thank you for taking the time to share your perspective and for the many years you’ve invested in serving clients through BELAY. We deeply value the commitment and consistency of contractors who have helped build and sustain this work over time. We’re glad to hear that the flexibility and true work-from-home model continue to be meaningful benefits. At the same time, we hear the concerns around pay caps, rate increases, and how value is experienced—particularly in long-standing, highly self-sufficient client relationships. Your feedback highlights an important tension that exists in scaling a high-touch, relationship-driven service while also supporting the systems that make remote work reliable and sustainable. In addition to placement, BELAY handles client acquisition, matching, and onboarding, along with backend administration such as contracts, invoicing, collections, and ongoing client support. These services are designed to allow contractors to focus on the work they do best, without the need to market themselves, manage billing, or navigate client logistics independently. Even when day-to-day support may feel minimal in stable relationships, the infrastructure and advocacy remain in place should needs shift on either side. That said, we recognize the importance of clear and timely communication—especially around rate adjustments—and your feedback regarding transparency is well taken. Thank you again for your faithfulness, your professionalism, and your willingness to share candid feedback. Voices like yours help shape how we grow, improve, and serve both contractors and clients with greater clarity and care. We encourage you to connect directly with your Talent Specialist regarding your pay rate and any other areas of feedback you have. Warmly, The BELAY Team

Thank you for taking the time to share your experience and for your continued work with BELAY over the years. We appreciate your recommendation and your candor. We’re glad to hear that the application and client matching process felt accessible and straightforward. At the same time, we understand your frustration regarding compensation and role clarity, particularly as the scope of Executive Virtual Assistant–level work evolved over time. As BELAY has grown, we’ve worked to more clearly define service lines and align pay structures with the complexity, responsibility, and impact of the work being delivered. The formal introduction of the Executive Virtual Assistant role was part of that intentional evolution. All contractors have an opportunity to express interest to their Talent Specialist in adding additional service lines to their offerings as long as their skills and experience are a match. This includes the Executive Virtual Assistant service line. That said, we recognize that growth and change can feel overdue for those who helped build the foundation early on. Your feedback underscores the importance of continually listening, learning, and making improvements that reflect the value our contractors bring to clients every day. We are grateful for the professionalism, skill, and dedication of long-tenured contractors like you, and we remain committed to refining our processes in ways that honor experience, contribution, and excellence. Thank you again for sharing your perspective and for the work you’ve done to support our clients well. We recommend you connect directly with your Talent Specialist regarding your pay rate and any additional feedback. Warmly, The BELAY Team