Bandwidth reviews

3.8

66% would recommend to a friend

(462 total reviews)
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David Morken

71% approve of CEO

63% positive business outlook

Bandwidth has an employee rating of 3.8 out of 5 stars, based on 462 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bandwidth employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

462 reviews
3.0
May 8, 2021

Plenty of pros and plenty of cons

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Most lower-level managers really care about their employees and strive to support their teams to the best of their abilities. - PTO policy was decent, and you aren't ostracized for using it - The healthcare is amazing

Cons

- Pay was well below market for lots of positions, especially development - Company was too nice at times, allowing underperforming team members to thrive, and often even promoting them - The way Bandwidth handled Covid-19 was a joke. The CEO let his personal religious and political beliefs cloud his judgement in this area. - Very inflexible work from home policy, especially in a post-covid era. - Half the company wants to be a software company, and half the company wants to be an old-school telco

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Bandwidth Response
5y
Thank you for your feedback. We know salaries are changing rapidly in our region, so we use extensive data to keep our salaries as competitive as possible. In addition, our Whole Person Promise provides industry-leading benefits to give Bandmates meaningful work plus a full life.
2.0
Dec 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Health insurance. Soon to be international. Hopefully this will bring change and add some much needed culture.

Cons

Conservative christian central: The company is very conservative and continues to pray before company wide meetings. It's common to hear sayings such as "love thy neighbor", "be fruitful and multiply". Nothing wrong with those beliefs, but this is a business not Sunday service. Diversity: What diversity? Unlike other corporations, the company refused to speak on the Black Lives Matter movement this year and specifically mentioned they would not speak on it as to not offend customers and other employees. This hints to the number of "all lives matter" folks in the company. On that note, they previously made "Make Financial Close Great Again" hats.... Refusing to speak on BLM along with asking people to work in the office during a pandemic caused many to leave throughout 2020. The company then scrambled to start a diversity initiative that hasn't really accomplished anything. Covid: Historical anti WFH culture. They're "allowing" people to work from home during this period, but have encouraged people to come back over and over, ignoring the numerous emails sent of infected employees, and all while management hints that promotions are affected by not physically showing up. If they don't see you working, you're not working basically. The offer of free lunch to work in the office is pathetic. Masks were optional until the NC governor passed a mandate in Nov 2020, and even then management sent an email allowing people to remove masks at their desk. Anti-maskers in the office are not following the mask rule of course. Management: Toxic, self-absorbed, false leaders. "MOMagers" that ignore real production results and stick to the "make a baby, get promoted" formula. Problematic, unprofessional, non-diverse HR. Work/Pay: Below market pay. The "work life balance" they preach varies by department. When renovations started after the IPO, specific teams were quickly moved to new separate buildings while the rest of the company remained put, using drywall dust elevators and putting up with noise.

1.0
Nov 10, 2017

So many problems, where do I even begin.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great healthcare benefits and challenges, free gym use and 1.5 hour workout lunches. Bandwidth uses its benefits (specifically its healthcare) as an excuse to underpay its employees a ridiculous amount of money.

Cons

Within the span of 6 months, 90% of my department left the company, changed departments, or was let go. The director of my department was rarely around and when they were around seriously lacked the leadership skills to communicate goals and expectations effectively. The director made it very apparent who they did and did not like. After our manager was pushed out for questioning authority, the role was left empty for months on end, leaving us with no real leadership, and was eventually filled by the next person in line, rather than the person best suited for the job. There was something seriously wrong in the department. People began accepting positions in different departments, and one by one people either quit or were let go. Other employees told me about arbitrary Performance Improvement Plan goals that were created for them to intentionally fail, such as "attitude improvement." One coworker even overheard my director trash talking her to another employee. The department essentially went up in flame and they lost all of their talent. At the end of the day, I think they really just wanted people to come in, keep their head down, and do the work without asking questions or contributing to the company culture. I can't even begin to truly describe how mismanaged the department was. It was like our director was in the eye of the storm, seeing all the chaos around them, and appeared to think that none of it was their problem or at all related to them. Along with all of the problems mentioned above, Bandwidth pays it's operations teams DIRT. Entry level employees can expect to get paid in the low $30,000's, even if they come from prestigious universities with advanced degrees. Making the kind of money you deserve here is next to impossible. When I left Bandwidth and started working at my new job, I got close to a $15k raise. And after years of hard work and loyalty - don't expect to be able to negotiate your salary at all. The executives will tell you that you're not worth what other people in your area make, and if you're in the job for the money then you should leave. Bandwidth also claims to have great work/life balance, but don't expect to have much flexibility if you're in an operations team. This is a serious warning to anyone interested in working at Bandwidth - proceed with extreme caution.

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