Bandwidth reviews

3.8

66% would recommend to a friend

(462 total reviews)
avatar

David Morken

71% approve of CEO

63% positive business outlook

Bandwidth has an employee rating of 3.8 out of 5 stars, based on 462 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bandwidth employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

462 reviews
2.0
Sep 1, 2022

Big (read: bad) changes ahead

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people and great talent. The people who work at Bandwidth are awesome at their jobs and make you want to be better. Great benefits. As of August 2022, you have to meet a deductible, but the insurance is pretty solid. You can win extra PTO days. Great opportunity for mobility and growth. Bandwidth encourages you to try new things, and I really appreciate that, especially as young person.

Cons

The biggest con: everyone now has to come into the office five days a week. *I'm posting this as a warning to anyone who's thinking about coming to work at Bandwidth: what matters is not your ability to work, but your ability to come into the office.* Employees were given one month's notice that we have to come back into the office for five days a week. We were told this is something we should have expected – Bandwidth is building a new campus that's supposed to open summer 2023 – so obviously they'd want us to come back into the office right now (even after being told in hiring interviews that we'd be able to stick to a hybrid schedule). The way this situation has been handled is hugely disappointing. I enjoy Bandwidth, but I'm here to work, get paid, and have benefits – not to have a loving (read: toxic) work family. The CEO does not care that decision will make people leave. He's made that abundantly clear. It's even more disappointing that this is the second time he's done this (everyone had to come back into the office in 2021), and we lost so much talent then, we're still trying to recover.

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Bandwidth Response
3y
Bandwidth has been dedicated to working together in person for the last 23 years. Most recently, we have been publicly building a brand-new campus in Raleigh to support our unique, thriving, in-person culture. Our commitment to doing meaningful work while having a full, flexible life is evident in the new campus's central location, state-of-the-art offices, onsite Montessori school, fully equipped fitness center with indoor basketball courts, and rustic gathering place barn and amphitheater. We are excited about our upcoming move-in date in the summer of 2023. Our focus on our culture has driven almost a quarter century of growth serving our global customers. Throughout the last two and a half years, we have been clear and open about being committed to returning to full-time, in-person work here and at our new campus, and are excited to be bringing everyone back. There are other great companies that will offer hybrid and remote opportunities, but at Bandwidth we have never wavered from remaining in person. We believe we are in good company.
1.0
Aug 14, 2021
Recommend
CEO approval
Business Outlook

Pros

The people I've worked with over the years who are on the lower rungs of the corporate ladder are some of the best people I've ever met. Before COVID, the vibe at the office was top-notch and we continued to have a lively community online when we all went home due to the pandemic. Devs at Bandwidth don't work excessive hours, that's a good thing too. I like the health insurance.

Cons

I originally typed out a novel to put here but even with this being anonymous, it makes me nervous to be too vocal with criticism. Stay away if you have self-respect as a professional and a human being and don't want to catch COVID, that's all I am going to say.

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Bandwidth Response
4y
Thanks for the review. We're sorry to hear your experience is not positive.
1.0
May 12, 2021
Recommend
CEO approval
Business Outlook

Pros

- Bandwidth is very health focused and offers fantastic health care benefits including extra vacation days and longer lunches for working out - Work life balance has generally been better at Bandwidth than some of my previous employers - Very family focused - Bandwidth hires amazing people who I count as life long friends - Bandwidth is a fantastic launch platform for anyone who's recently graduated and looking to get that first job under their belt while seeking a better opportunity/compensation

Cons

- Amazing people does not imply talented or competent people - Inexperienced architects and software managers have led to years of tech debt accumulation that negatively impacts customer experience and there is currently no leadership at the company capable of undoing the damage - Senior Leaders are extremely product focused. Products are frequently marked as "done" before the development teams have even tested the new products in order to focus on the next niche product that has been contracted without any capacity planning - Expect frequent priority shifts that will result in your current priority getting canceled near the time of delivery - Company benefits are "family focused". If you are single, LGBTQIA, or if your family is already established; you will want to focus on salary as the vast majority of the benefits will not apply to your situation and feedback to the contrary is ignored - Technical salaries at Bandwidth are not competitive. Several Bandwidth friends have left the company for other companies within miles of Bandwidth for $20-30k more per year with equivalent or greater benefits - 70% of yearly compensation adjustments within the company will be at or below inflation. To be in the top 30% you will need to ensure you befriend a VP/Director who can assign you to a high profile project which has a chance at being "Core Plus" or "Transformative" to obtain greater than inflationary compensation adjustments. - Bandwidth's leadership decisions are primarily driven by "gut feelings" and "emotions" rather than data. While this strategy worked before Bandwidth went public it does not seem to be scaling with the company's expected growth after going public - Covid-19 had a massive impact to the world economy. Rather than focus on how Bandwidth could leverage its own products to benefit its customers to work better remotely, the CEO spent the entire year focusing on getting his employees back in the office. During a global pandemic. With zero masking or vaccine requirements. The Bandwidth CEO recently doubled down on this assertion by stating in a company meeting that anyone with a dissenting safety "opinion" about returning to the office with no mask or vaccine requirements should seek employment at other companies. I presume most people would find this to be a con. If you view individual freedom as a company benefit, I guess this could be a benefit to you. I would recommend that you keep in mind that your freedom is still subject to CEO approval and your employment is subject to termination at any point for any reason without regard to your service time or history with the company - I encourage any current or future employee to measure Bandwidth's "values" against its actions as they frequently do not align.

Viewing 16 - 18 of 462 Reviews

Glassdoor has 497 Bandwidth reviews submitted anonymously by Bandwidth employees. Read employee reviews and ratings on Glassdoor to decide if Bandwidth is right for you.