Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,688 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 123 reviews)); "The staff was friendly and easy to work with." ((in 82 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 58 reviews)); "Managers were great" ((in 47 reviews)); "Good work environment and colleagues" ((in 41 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 163 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 158 reviews)); "No benefits thats about it" ((in 86 reviews)); "Long hours and over hour's" ((in 59 reviews)); "No training provided." ((in 33 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

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Best Western

Best Western reviews

3.4

52% would recommend to a friend

(2,360 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Sep 3, 2013

Assistant Operations Manager - Call Center

Assistant operations manager

Recommend

CEO approval

Business Outlook

Pros

The place was fun to work at. One's co-workers almost became family. I still keep in touch with many people who work (for over 30 years) or worked there over the years. One was rewarded well for good work performance.

Cons

The pay was somewhat low at entry level positions but there was upward mobility if one was patient. There was also shift work as the call center was a 24/7 operation. This could be difficult if one could not be flexible with their working hours.

3.0

Aug 30, 2013

NNot the best, but probably typical corporate atmosphere.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

At least I have a job Convenient location Building is nice Nice people for the most part

Cons

Too many managers who are unqualified; too many people managers period in my dept. Below Average Pay Scale Hourly people practically have to beg for overtime. CEO is uptight and does not care about employees - just hoteliers. Hoteliers know how to work the system (the company has taught them how) - some don't care if they get an employee in trouble, as long as they get what they want. Everyone is so afraid the CEO will get involved, they usually just give the hoteliers what they want, even if it's not right, even if it costs the company which costs the other hoteliers money (since it is a membership organization).

4.0

Aug 30, 2013

General Manager

General manager

Recommend

CEO approval

Business Outlook

Pros

It was very good place to work

Cons

Finding qualified staff members can be difficult.

Viewing 2272 - 2274 of 2,360 Reviews

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Jobs at Best Western

Housekeeping Room Attendant

Boba Tea Barista/cashier