Blue Ridge Communications Customer Service (CSR) reviews

Totally different company now than when I started A few years ago. Used to be a fun and exciting place to work, now it is the opposite. Totally new systems, call requirements, added steps and protocols, and different scores depending who is doing the scoring! Used to be proud of working for them. Not anymore. Looking to leave asap

management is so insecure about their jobs that they constantly feel the need to threaten employees with disciplinary action, even though all documented monitorings and sales numbers indicate no disciplinary action as being necessary it's somehow your fault customers are angry about their services being interrupted when they didn't pay for months management refuses to take calls, even when customers directly ask to speak to management forced to work large events (such as UFC fights) where you will be working from 8pm to almost 1am or later depending on the event, regardless of your regular schedule