Bluehost reviews

I was brought on with the full intention that I was going to do technical support. "Don't think about it as sales, think about it as helping the customer succeed" I'm sorry, I do not feel at all comfortable peddling products that customers don't need when they call in to get help. Doesn't matter how much you actually help the customer.

It's a sales job rather than a true customer service job now. In my time there the shift has strongly been from resolving problems to selling addon product. Senior management sets goals without truly understanding, and then flogs you until you get close, even if your working style is completely different. There's little communication between senior management and actual CS reps. Numbers is all that's looked at, nothing is envisioned creatively. They tend to think candy or donuts are a good perk, when most landlords don't take donuts as rent payment.